Technical Innovation Experience Manager
hace 4 días
Vodafone Group is a multinational telecommunications company that is launching its new technological HUB (MSH), an international center of excellence dedicated to research and development of technical solutions, such as Secure Networks, 5G and 6G development, Open RAN, IoT, MPN MEC and UCC for Vodafone Business, platforms and enterprise solutions.
SalaryWe offer a competitive salary of approximately $80,000 per year, commensurate with experience.
Job DescriptionThe Customer Experience Center Specialist will play a key role in planning and hosting Discovery Sessions in our CECs (Customer Experience Centres) where we collaborate with our Vodafone Business customers and showcase the latest innovation and tech - both in-person (Málaga city center) and virtually. This includes managing the whole process end-to-end, from booking through to developing the agenda and hosting the customer on the day.
Main Responsibilities:- Become responsible for building a successful Customer Experience Center for Málaga.
- Define and set up the foundation of CEC Málaga, ensuring it meets agreed-upon KPIs for success.
- Organize, plan, and facilitate engaging customer CEC sessions with businesses across Vodafone Business in virtual and physical settings.
- Create and develop customer journeys and storyboards that showcase our products and services in a bespoke way for the customer.
To be successful in this role, you will need to have high school diploma or equivalent required; Bachelor's degree in Business, Communications, or a related field preferred. Minimum 3 years of experience in customer and innovation-related activities. Excellent verbal and written communication skills, with strong listening, problem-solving, and presentation abilities.
BenefitsWe offer a range of benefits including hybrid working, direct contract with Vodafone VOIS, ticket restaurants, intensive summer hours, social benefits, flexible retribution plan, training plan, and 25 days of vacation + December 24 and 31.
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