Customer Experience Manager

hace 2 días


Málaga, Málaga, España Rinconrent A tiempo completo

We are seeking a skilled and proactive Customer Relations Manager to join our international team in Mijas, Spain. At Rinconrent, we prioritize innovation, system enhancement, and exceptional service.

About Us:
Rinconrent is a leading tech-oriented company in the short-term rental industry, committed to growth and excellence. Our core values include: We Care, providing high-value experiences for our guests; Impress, creating memorable stays and trusted relationships with property owners; Innovate, embracing change and adopting cutting-edge practices; and Integrity, being transparent and honest in all our interactions.

Role Overview: In this impactful role, you will be the cornerstone of relationships between property owners and guests, driving satisfaction and operational excellence. Your proactive mindset, outstanding organizational skills, and multitasking abilities will be key to thriving in our fast-paced environment.

Key Responsibilities:

  • Customer Service Manager: Act as the primary contact for property owners and tenants, providing excellent service and building strong, trust-based relationships through email, phone, and social media.
  • Manage, optimize, and update CRM systems to improve relationship management.
  • Optimize and manage reservations across various platforms.
  • Assist guests with inquiries before, during, and after their stay.
  • Resolve issues promptly and effectively, providing solutions for both tenant and owner concerns.
  • Act as the main liaison between guests and our service team, including housekeeping, key holders, suppliers, and homeowners.

Property Rental Manager: Oversee front office tasks such as arrivals, departures, and check-in validations. Onboard new properties into our system, including pricing and promotional offers. Optimize property listings on OTAs and manage relationships with booking agents. Perform key administrative duties to ensure smooth operations.

Requirements: Language proficiency: Native or advanced proficiency in English (C1 or higher) plus either Spanish (C1 or higher) or a Scandinavian language. Experience: Proven background in customer service, front office, reception, or account management, ideally within the holiday rental or a similar sector. Skills: Exceptional problem-solving and mediation skills; ability to manage multiple tasks seamlessly.



  • Málaga, Málaga, España Tbwa ChiatDay Inc A tiempo completo

    Job Description:We are seeking a seasoned Customer Experience Manager to join our team at Duetto. As a key member of our customer success organization, you will be responsible for managing the interaction between all stakeholder groups, ensuring that customer expectations are met, and project success criteria are achieved.Your primary focus will be on...


  • Málaga, Málaga, España Cross Border Talents A tiempo completo

    Job DescriptionWe are seeking a highly skilled Customer Experience Manager to join our team in Malaga. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their ongoing satisfaction and engagement.About the RoleOversight of the entire customer lifecycle, from...


  • Málaga, Málaga, España Job Squad A tiempo completo

    Job Squad, a global provider of innovative solutions, is seeking an experienced Customer Lifecycle Manager to join their team. The successful candidate will be responsible for developing and executing strategies to maintain and grow our customer base.The ideal candidate will have excellent communication and negotiation skills, with a minimum of 1 year...


  • Málaga, Málaga, España Jujur A tiempo completo

    About JujurHonest, trustful and fair is what drives us at Jujur. Transparency is key to our success. Our team is committed to delivering exceptional recruitment solutions by truly understanding the needs of our clients and candidates.Job DescriptionWe are seeking an experienced Customer Lifecycle Manager to be the first point of contact for many customers,...


  • Málaga, Málaga, España Snaphunt A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Lifecycle Manager to join our team. This is an exciting opportunity to drive business growth and customer satisfaction by developing and executing end-to-end customer lifecycle management strategies.About the Role: As a Customer Lifecycle Manager, you will be responsible for building and maintaining...


  • Málaga, Málaga, España Wibit Consulting & Services (Wibitcs) A tiempo completo

    We are seeking a skilled Customer Lifecycle Manager with fluent Flemish language skills to join our team in Málaga, Spain. This is a full-time position offering a competitive salary and bonuses.About the Role:In this role, you will be the first point of contact for new clients, creating a strong foundation for a long-lasting partnership. You will manage the...


  • Málaga, Málaga, España Rent A tiempo completo

    Job DescriptionAt Rent, we are seeking a proactive and skilled Customer Relations Manager to join our dynamic and fast-growing international team in Mijas, Malaga, Spain.


  • Málaga, Málaga, España Rover A tiempo completo

    Unlock a rewarding career with Rover, where you'll play a vital role in shaping the pet care experience. We're seeking passionate individuals to join our team as Customer Experience Agents.About UsWe're a pioneering pet-sitting and dog-walking platform that connects pet parents with trusted caregivers. Founded in 2011, our mission is to make it easier for...


  • Málaga, Málaga, España Job Squad A tiempo completo

    About the RoleAs a Customer Experience Ambassador at Job Squad, you will be responsible for delivering exceptional customer support to our clients.About the CompanyJob Squad is a global provider that designs, delivers, and optimizes human experiences in the digital world. We offer end-to-end services across all B2C and B2B customer journeys.Your...


  • Málaga, Málaga, España Snaphunt A tiempo completo

    About the RoleWe are seeking a highly skilled Customer Support Representative to join our team as an Ambassador of Customer Experience. In this role, you will be responsible for delivering exceptional customer service and support through various communication channels.Key ResponsibilitiesProvide prompt, reliable, and accurate information to customers while...


  • Málaga, Málaga, España Job Squad A tiempo completo

    Job Description for Customer Support Representative at Job SquadAbout the CompanyOur client, a global provider, designs and delivers unforgettable human experiences in the digital world. They offer end-to-end services across B2C and B2B customer journeys.The RoleWe are seeking an experienced Customer Support Representative to join our team. The ideal...


  • Málaga, Málaga, España Job Squad A tiempo completo

    Job Title: Customer Experience AmbassadorAbout Job SquadAt Job Squad, we strive to deliver unparalleled customer experiences that leave a lasting impression. Our team is dedicated to pushing the boundaries of what's possible in customer support.What We OfferA competitive salary of $50,000 per yearWe provide a comprehensive relocation package, including a...


  • Málaga, Málaga, España Abroad Experience A tiempo completo

    About the RoleWe are seeking a highly skilled International Order Manager to join our team at Abroad Experience. This is an exciting opportunity for a motivated and organized individual to manage key accounts and ensure outstanding service standards.Key ResponsibilitiesDevelop industry knowledge and maintain up-to-date information on products, customers, and...


  • Málaga, Málaga, España Snaphunt A tiempo completo

    Job Title: Customer Experience SpecialistWe are looking for a skilled Customer Experience Specialist to join our team at Snaphunt. This is an exciting opportunity to work with a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.About the RoleThis role involves handling inbound calls and emails, and...


  • Málaga, Málaga, España Job Squad A tiempo completo

    Job Overview">Job Squad is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. As a Customer Lifecycle Manager, you will be part of our team that engages customers from the very first point of contact to retention and renewal initiatives.">The Role">You will be responsible for strategy and...


  • Málaga, Málaga, España Officeworks Ltd A tiempo completo

    **Company Overview**About Officeworks Ltd, a leading Australian retailer, we strive to deliver exceptional customer experiences. Our company culture values diversity, inclusivity, and teamwork, creating a supportive environment for our employees to thrive.**Role Summary**We are seeking a Customer Experience Specialist to join our team in Malaga, Western...


  • Málaga, Málaga, España Job Squad A tiempo completo

    Job SummaryWe're looking for a dedicated Customer Experience Ambassador to join our team at Job Squad. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients.About the RoleAs a Global Support Professional, you will be working in a fast-paced environment, handling inbound calls and emails, and...


  • Málaga, Málaga, España Tapestry A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales growth, and representing the Coach brand with integrity.About TapestryTapestry is a global house of brands that includes Coach, Kate Spade New...


  • Málaga, Málaga, España Snaphunt A tiempo completo

    Job SummaryWe are seeking a highly skilled Global Customer Experience Specialist to join our team in Benalmádena, Spain. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to B2B customers worldwide.


  • Málaga, Málaga, España Mcarthurglen A tiempo completo

    Role OverviewAs a Customer Experience Ambassador with McArthurGlen, you will be responsible for creating unforgettable moments for our guests. You will engage with customers, address inquiries, and resolve any issues in a professional and proactive manner. With excellent communication skills and a passion for delivering exceptional customer experiences, you...