Customer Experience Manager
hace 2 días
We are seeking a skilled and proactive Customer Relations Manager to join our international team in Mijas, Spain. At Rinconrent, we prioritize innovation, system enhancement, and exceptional service.
About Us:
Rinconrent is a leading tech-oriented company in the short-term rental industry, committed to growth and excellence. Our core values include: We Care, providing high-value experiences for our guests; Impress, creating memorable stays and trusted relationships with property owners; Innovate, embracing change and adopting cutting-edge practices; and Integrity, being transparent and honest in all our interactions.
Role Overview: In this impactful role, you will be the cornerstone of relationships between property owners and guests, driving satisfaction and operational excellence. Your proactive mindset, outstanding organizational skills, and multitasking abilities will be key to thriving in our fast-paced environment.
Key Responsibilities:
- Customer Service Manager: Act as the primary contact for property owners and tenants, providing excellent service and building strong, trust-based relationships through email, phone, and social media.
- Manage, optimize, and update CRM systems to improve relationship management.
- Optimize and manage reservations across various platforms.
- Assist guests with inquiries before, during, and after their stay.
- Resolve issues promptly and effectively, providing solutions for both tenant and owner concerns.
- Act as the main liaison between guests and our service team, including housekeeping, key holders, suppliers, and homeowners.
Property Rental Manager: Oversee front office tasks such as arrivals, departures, and check-in validations. Onboard new properties into our system, including pricing and promotional offers. Optimize property listings on OTAs and manage relationships with booking agents. Perform key administrative duties to ensure smooth operations.
Requirements: Language proficiency: Native or advanced proficiency in English (C1 or higher) plus either Spanish (C1 or higher) or a Scandinavian language. Experience: Proven background in customer service, front office, reception, or account management, ideally within the holiday rental or a similar sector. Skills: Exceptional problem-solving and mediation skills; ability to manage multiple tasks seamlessly.
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