Customer Experience Ambassador

hace 15 horas


Málaga, Málaga, España Job Squad A tiempo completo

Job Title: Customer Experience Ambassador

About Job Squad

At Job Squad, we strive to deliver unparalleled customer experiences that leave a lasting impression. Our team is dedicated to pushing the boundaries of what's possible in customer support.

What We Offer

A competitive salary of $50,000 per year

We provide a comprehensive relocation package, including a flight ticket and one month's accommodation

You'll enjoy paid training and education opportunities to enhance your skills

Paid gym membership and public health insurance are just a few perks of working with us

Development opportunities abound, with potential for promotion within the company

Job Description

As a Customer Experience Ambassador, you will be the face of our organization, providing exceptional support to customers through various channels, including inbound calls, emails, and live chat

Your primary responsibilities will include:

  • Handling all calls in a responsive and dedicated manner
  • Providing prompt, reliable, and accurate information to customers while maintaining effective communications during conversations
  • Ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
  • Achieving call center metrics as defined by our client, KPIS and SLAs
  • Recognizing and adjusting support approach to accommodate all levels of customer's experience and needs
  • Educating customers on support options, and the steps being taken to resolve the issue
  • Communicating positively with team members, customers, and other partners
  • Escalating issues to the appropriate department according to Client's Procedures

Requirements

To excel in this role, you will need:

  • To speak Danish at a native level and be fluent in English (B2)
  • Experience in customer care is a plus
  • A good understanding and level of computer handling skills
  • Excellent problem-solving skills with the capability of research and identification of the right information
  • Strong communication and negotiation skills, and be service-oriented, professional, and thorough


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