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Customer Experience Ambassador
hace 1 mes
Role Overview
As a Customer Experience Ambassador with McArthurGlen, you will be responsible for creating unforgettable moments for our guests. You will engage with customers, address inquiries, and resolve any issues in a professional and proactive manner. With excellent communication skills and a passion for delivering exceptional customer experiences, you will be the face of our organisation, promoting our brand values and exceeding guest expectations.
Key Responsibilities
- Actively engage with guests, addressing inquiries and resolving any issues.
- Embrace a culture of "everyone leaves happy" by consistently adopting a positive, proactive, and professional approach.
- Promote additional products and services, meeting targets, and delivering a positive experience for all guests.
Requirements
- Possess exceptional people skills and genuinely enjoy exceeding guest expectations.
- Thrive in a fast-paced setting with customer-facing and administrative tasks.
- Be proactive and able to make things happen.
- Have proficient IT skills, including email, Word, and Excel.
- Have fluent proficiency in English and Spanish. Any additional language skills would be an advantage (e.g., French).
Benefits
- Competitive base salary, along with a performance bonus scheme and outstanding benefits, including a wellbeing allowance, private medical insurance, a pension plan, the one fund (flexible medical allowance), shopping discounts, and more.
- Be part of an international team of over 200 dedicated guest-focused colleagues throughout the organisation.
