Customer Experience Ambassador
hace 14 horas
We are seeking a highly skilled Customer Support Representative to join our team as an Ambassador of Customer Experience. In this role, you will be responsible for delivering exceptional customer service and support through various communication channels.
Key Responsibilities- Provide prompt, reliable, and accurate information to customers while maintaining effective communication during conversations.
- Educate customers on support options and the steps being taken to resolve issues.
- Escalate issues to the appropriate department according to Client's Procedures.
To succeed in this role, you will need:
- A native-level proficiency in Hebrew and fluency in English (B2).
- Experience in customer care is a plus.
- Good understanding and level of computer handling skills.
- Excellent problem-solving skills with the capability of research and identification of the right information.
- Strong communication and negotiation skills, with a service-oriented, professional, and thorough approach.
Our client is a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. We cover all B2C and B2B customer journeys, from sales to service and content moderation to credit management.
Salary and BenefitsThe estimated salary for this position is $40,000 - $60,000 per annum, depending on experience. Our benefits package includes relocation assistance, paid training and education, performance bonuses, and public health insurance.
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