Customer Experience Ambassador

hace 7 horas


Málaga, Málaga, España Job Squad A tiempo completo

Job Summary
We're looking for a dedicated Customer Experience Ambassador to join our team at Job Squad. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients.

About the Role
As a Global Support Professional, you will be working in a fast-paced environment, handling inbound calls and emails, and live chat with customers. Your primary responsibilities will include:

  • Providing prompt, reliable, and accurate information to customers while maintaining effective communication during conversations.
  • Ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
  • Achieving call center metrics as defined by our client, KPIs, and SLAs.

Your Skills and Qualifications
To be successful in this role, you will need:

  • A native level of French and fluency in English (B2).
  • Experience in customer care is a plus.
  • A good understanding and level of computer handling skills.
  • Excellent problem-solving skills with the capability of research and identification of the right information.
  • Strong communication and negotiation skills, and service-oriented, professional, and thorough.

What's on Offer?
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, as well as:

  • Performance bonuses.
  • Paid training and education.
  • Relocation package (flight ticket and one month accommodation).
  • Gym membership.
  • Potentially Spanish lessons.
  • Development opportunities (get promoted within the company).
  • Public health insurance.


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