Customer Experience Ambassador
hace 7 horas
Job Summary
We're looking for a dedicated Customer Experience Ambassador to join our team at Job Squad. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients.
About the Role
As a Global Support Professional, you will be working in a fast-paced environment, handling inbound calls and emails, and live chat with customers. Your primary responsibilities will include:
- Providing prompt, reliable, and accurate information to customers while maintaining effective communication during conversations.
- Ensuring call resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction.
- Achieving call center metrics as defined by our client, KPIs, and SLAs.
Your Skills and Qualifications
To be successful in this role, you will need:
- A native level of French and fluency in English (B2).
- Experience in customer care is a plus.
- A good understanding and level of computer handling skills.
- Excellent problem-solving skills with the capability of research and identification of the right information.
- Strong communication and negotiation skills, and service-oriented, professional, and thorough.
What's on Offer?
We offer a competitive salary range of $45,000 - $60,000 per annum, depending on experience, as well as:
- Performance bonuses.
- Paid training and education.
- Relocation package (flight ticket and one month accommodation).
- Gym membership.
- Potentially Spanish lessons.
- Development opportunities (get promoted within the company).
- Public health insurance.
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