Customer Service Ambassador for New Balance

hace 2 días


Málaga, Málaga, España Cpm International A tiempo completo
Overview

Cpm International is a global company with a presence in over 30 countries. We offer multilingual support to cater to diverse markets and focus on delivering exceptional customer service, sales, and technical solutions worldwide.


About the Role

We are seeking an extraordinary Customer Service Ambassador to join our international team and deliver a first-class service to our customers. You will work collaboratively with consumers to answer product information requests and resolve queries in a professional manner.


Key Responsibilities:
  • Providing omnichannel support to customers via telephone, email, chat, and social media
  • Developing a deep understanding of New Balance products and services
  • Embodying company values and acting as a brand ambassador

Requirements:

To succeed in this role, you will require:

  • A fluent level of English with exceptional grammar and spelling skills
  • A genuine passion for delivering outstanding customer service
  • Able to deal with sensitive calls with empathy
  • Strong administrative skills with attention to detail

Benefits:

As a valued member of our team, you can expect:

  • An estimated annual salary of €16,153
  • 35 hours/week part-time contract
  • Rotative working days and hours from Monday to Sunday between 3:00 pm and 12:00 am
  • 24 calendar days of paid leave per year, plus bank holidays and one extra day in lieu
  • Top performance incentives
  • Training and development opportunities


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