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Customer Service Representative for Global Brand
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**About Us**
CPM International is a multinational company with operations in over 30 countries, providing multilingual support tailored to the needs of diverse markets. Our focus is on delivering exceptional customer service, sales, and technical support solutions globally.
We celebrate diversity and welcome individuals from all backgrounds, fostering an inclusive workplace where everyone can thrive.
**Our Client**
New Balance is committed to innovation, offering high-quality products that combine functionality, fashion, performance, and style. As an international team member, you'll play a vital role in sharing these values with customers worldwide.
**What We're Looking For**
We're seeking skilled customer support professionals who share our passion for delivering outstanding service. Your responsibilities will include:
- Providing product information and resolving queries in a professional and skillful manner.
- Analysing customer problems and offering individual solutions.
- Omnichannel support via phone, email, chat, and social media.
**Requirements**
To succeed in this role, you'll need:
- A fluent level of English with excellent grammar and spelling skills.
- A genuine passion for delivering exceptional customer service.
- The ability to handle sensitive calls with empathy.
- Strong administrative skills with attention to detail.
- A professional outlook and proactive approach to problem-solving.
**What We Offer**
We provide a comprehensive package, including:
- A competitive salary: €16,153 gross per year.
- Incentives for top performance.
- Holidays: 24 calendar days per year.
- Paid bank holidays + 1 extra day in lieu.
- Training opportunities in a dynamic environment.
**Join Our Team**
This is an exciting opportunity to be part of a vibrant and innovative culture, contribute to a global brand's success, and develop a new and exciting career in a high-growth environment.
