Customer Service Representative for Nordic Clients
hace 1 semana
We are looking for a skilled Norwegian-Speaking Customer Service Representative to join our team at Nordic Jobs Worldwide in Malaga. This exciting opportunity involves working with clients from diverse backgrounds, providing tailored solutions to their needs, and contributing to our company's mission.
About the Job:
- Provide comprehensive customer support through various communication channels, ensuring timely and effective issue resolution.
- Profile and knowledge:
- This role involves technology onboarding, software and hardware configuration, IoT setup, and troubleshooting.
- Support may involve handling inbound and outbound calls, acknowledging customer needs, and providing helpful solutions.
- Document and record all customer interactions and communication.
- The support can be performed via different channels: Phone, email, chat, etc.
Key Performance Indicators:
- Productivity/calls/chat sessions per hour.
Requirements:
- Minimum 1-year experience in customer service/support is an advantage.
- Fluent in Norwegian/German written and spoken. Additional languages are a plus. Needs to understand English as it's the internal company language.
- Ability to communicate effectively and with empathy on all required channels.
- Must possess excellent interpersonal skills.
- Must be patient and flexible and have the ability to quickly analyze a problem, develop, implement, and educate a solution.
- The ability to stay calm when working under pressure.
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