Customer Service Representative with Account Management Focus for Danish Market
hace 3 semanas
Unlock your potential as a Customer Service Representative with a focus on account management, joining Cross Border Talents in Malaga and taking advantage of our competitive salary package. Your strong communication skills in both Danish and English will be the key to success in this role.
About the RoleWe are seeking a highly skilled Customer Service Representative who is passionate about helping customers and providing exceptional service. As a customer-focused professional, you will play a crucial part in ensuring client satisfaction and building lasting relationships.
The ideal candidate will possess native Danish language skills, a strong command of English (B2-C1), and excellent verbal and written communication skills. You will also have the ability to explain complex information clearly and troubleshoot issues efficiently.
Responsibilities- Customer Support: Provide timely and accurate assistance to customers via phone, email, and live chat.
- Account Management: Manage and nurture relationships with clients, ensuring their satisfaction with our products and services.
- Problem Resolution: Troubleshoot and resolve any issues customers may face, escalating complex problems to the appropriate teams.
- Customer Onboarding: Assist new clients with onboarding processes, ensuring they understand how to use the company's products and services effectively.
- Follow-up: Conduct follow-up communication to ensure customer satisfaction and maintain ongoing relationships.
- Language Skills: Native Danish speaker with a strong command of English (B2-C1).
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex information clearly.
- Customer Service: Passion for helping customers and providing a high level of service.
- Problem-Solving Skills: Ability to troubleshoot and resolve customer issues efficiently.
- Organizational Skills: Strong attention to detail and ability to manage multiple client accounts simultaneously.
- Competitive Salary: A comprehensive salary package that reflects your value to our team.
- Opportunities for Growth: Develop your account management skills and take advantage of opportunities for career advancement within Cross Border Talents.
- Dynamic Work Environment: Join our dynamic team in Malaga and enjoy regular working hours, including an early finish on Fridays.
- Continuous Training: Receive continuous training and support to develop your career in customer support and account management.
We estimate the salary range for this position to be around €45,000 - €60,000 per year, depending on experience and qualifications. If you're ready to take your customer service skills to the next level, apply today
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