Customer Service Representative for Italian Market

hace 5 días


Málaga, Málaga, España Tbwa ChiatDay Inc A tiempo completo

Company Overview

Auctane is a team of shipping and software experts dedicated to helping merchants move their ideas, dreams, and innovations around the globe. Our mission is to fuel commerce through exceptional delivery.

We make it possible for businesses to meet the ever-rising expectations of their customers, making the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products — over $200 billion worth — to customers around the globe.

About the Role

This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries. The team's mission is to delight our customers by effortlessly providing solutions; that is providing a simple and resolute customer service experience.

We are growing fast, meaning that our customer service department will face strong new challenges to support business growth and will need to integrate new talents into this team.

Job Description

Attend live chats and reach customers on the phone when necessary. Support the sales team for queries related to customer service. Be the first point of contact to handle and resolve customer complaints.

Provide friendly and efficient service, manage complaints and resolve situations between customers and providers. Respond professionally to inbound phone calls, chats, and emails - Identify and escalate issues when necessary.

Compose thoughtful and accurate message responses. Proactively and independently work to meet customer service KPIs.

Required Skills and Qualifications

  • Native or proficient in Italian
  • Minimum of 2 years working in customer service, ideally within the logistics sector
  • Familiar with online customer service platforms, including online chat and ticketing systems
  • Strong communication and interpersonal skills
  • Team-oriented, enthusiastic, self-motivated, and a quick learner
  • Experience in a SaaS company a plus

Benefits

  • Clear and transparent compensation plan: $18,000 - $19,000 per year
  • 99% discount on personal shipment orders via Packlink
  • Up to $150/year to match NGO donations
  • Volunteer day


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