Customer Support Representative

hace 1 semana


Málaga, Málaga, España Tbwa ChiatDay Inc A tiempo completo

About Auctane

Auctane is a shipping and software company that enables hundreds of thousands of merchants to annually deliver billions of products worldwide.

We are united by a passion to help sellers succeed, wherever they are, however they operate. Our mission is to fuel commerce through exceptional delivery.

As a team of shipping and software experts, we make it possible for businesses to meet the ever-rising expectations of their customers.

The Auctane family includes ShipStation, Stamps.com, ShipEngine, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit.

About the Role

This team is making it possible for Packlink to lead shipping services in Europe, working in 10 different countries.

Our team's mission is to delight our customers by effortlessly providing solutions, providing a simple and resolute customer service experience.

Key Responsibilities

  • Attend live chats and reach customers on the phone when necessary
  • Support the sales team for queries related to customer service
  • Be the first point of contact to handle and resolve customer complaints
  • Provide friendly and efficient service, manage complaints and resolve situations between customers and providers
  • Respond professionally to inbound phone calls, chats and emails - Identify and escalate issues when necessary
  • Compose thoughtful and accurate message responses
  • Proactively and independently work to meet customer service KPIs

Requirements

  • You must be native or proficient in Italian
  • Speaking multiple languages is a plus
  • Have a minimum of 2 years working in customer service, ideally within the logistics sector
  • You are familiar with online customer service platforms, including online chat and ticketing systems
  • Have strong communication and interpersonal skills
  • You are team-oriented, enthusiastic, self-motivated, and quick learner

What We Offer

We offer a competitive salary range of $18,000 - $19,000 per year, depending on experience.

We also provide:

  • 99% discount on your personal shipment orders via Packlink.pro
  • Up to $150/year to match your NGO donations
  • Volunteer day
  • Referral Fee
  • Great work-life balance
  • Inclusive and upbeat work environment
  • Cross-cultural atmosphere
  • Company events
  • Internal and external training
  • We are a remote-first company
  • We have 25 days of holidays per year
  • Everything you need to work from home
  • Personal Training Budget
  • Up to €800/year training budget
  • Languages classes every week
  • Health and Wellness: up to €42 to cover your Gym membership
  • Private health insurance

Location

This position requires to be based in Spain. Do you live in Spain and have legal work permit?



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