Customer Support Representative

hace 7 días


Málaga, Málaga, España Rindus Technology S.L A tiempo completo

About Rindus Technology S.L

Rindus is a people company that empowers its crew to grow and reach their full potential. As a global leader in digital transformation, we help our partners shape their software development teams.

Our Partner - Stibo DX

Stibo DX is the global leader in digital transformation for media enterprises. Our platform and services help automate complex content production and multi-channel delivery for the most ambitious and successful media across the globe.

We combine creativity and innovation with the stability of a long-standing organization. Among our customers are The New York Times, Hearst, Gannett, The Economist, JP Politikens Hus, Mediahuis, The Hindu, and many more.

Your Role as 1st Level Support

You will be the first point of contact for our customers, playing a key role in delivering a seamless and positive support experience. You'll leverage your strong communication skills and problem-solving mindset to assist customers with inquiries, troubleshoot issues, and provide guidance on our products and services.

Some of your key responsibilities include:

  • Responding to customer requests via email, phone, or chat with empathy and professionalism;
  • Identifying, analyzing, and documenting customer issues, ensuring they are resolved promptly or escalated to the appropriate second-level support team when necessary;
  • Collaborating closely with internal teams to deliver timely solutions and maintain customer satisfaction;
  • Maintaining a clear and detailed log of all interactions in our ticketing system.

Your Requirements

To succeed in this role, you will need:

  • Fluency in English C1: Essential for effective communication with clients and team members;
  • Proven Service Desk Operations Experience: Practical experience handling service desk tasks is crucial;
  • Living in Malaga (going to the office is required);
  • Able to pick up calls during the day;
  • Desired Knowledge and Skills: ITIL Guidelines, Jira, AWS.

What We Offer

We offer a competitive salary of approximately €25,000 - €30,000 per year, depending on experience, as well as benefits such as professional growth opportunities and a dynamic work environment.



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