Customer Service Representative

hace 2 días


Málaga, Málaga, España Job Squad A tiempo completo

Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Job Squad. The ideal candidate will have excellent communication skills, be proficient in English (B2 level) and Dutch as a native language, and have experience in the travel industry.

About Us

Job Squad is a multi-lingual recruitment company based in Europe with offices in Copenhagen, Denmark, and Sliema, Malta. We specialize in recruiting Scandinavians, Dutch, German, and Finnish professionals for various positions around Europe.

The Role

As a Customer Service Representative, you will be responsible for ensuring that our clients receive world-class customer service. Your main tasks will include answering emails, messages, and phone calls from B2B customers worldwide, and assisting them in finding solutions to ensure their bookings and rebookings go smoothly.

Key Responsibilities:

  • Handle all support before, during, and after travel-related questions for Business customers
  • Make new flight reservations in Amadeus
  • Change existing reservations in Amadeus
  • Check rules and regulations for tickets regarding cancellation/change etc.
  • Ensure call resolution in a timely manner while maintaining the highest level of quality support in every customer interaction
  • Accurately log all interactions via Client's Contact Management System
  • Communicate positively with team members, customers, and other partners
  • Escalate issues to the appropriate department according to Client's Procedures

Requirements

To be successful in this role, you must have:

  • Native-level proficiency in Dutch and fluency in English (B2)
  • Experience in GDS systems and the travel industry
  • A high school diploma or equivalent
  • Strong problem-solving skills, research capabilities, and attention to detail
  • Excellent communication and negotiation skills, with a service-oriented, professional, and thorough approach

What We Offer

In exchange for your hard work and dedication, we offer:

  • Ongoing training and feedback to strengthen your career in the travel industry
  • New office in Benalmádena - Málaga, with a professional work environment focusing on community, development, and diversity
  • Social activities: table tennis, lunch dates, beach days, Friday bars, activity room, and pizza days
  • Relocation package (assistance with travel expenses and arrival in Spain)
  • Paid education program upon arrival
  • Professional challenges and career opportunities in customer service
  • Web health program initiative
  • Spanish contract with all benefits

Estimated Salary Range: €45,000 - €60,000 per year



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