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German Speaking Customer Service Professional
hace 2 meses
About Language Matters
Company OverviewWe are a leading provider of language services, helping organisations communicate effectively with their clients and customers. Our team is passionate about delivering exceptional results and providing excellent opportunities for career progression.
In our Manchester office, we have an exciting opportunity for a German Speaking Customer Service Representative to join our team. This role involves providing outstanding customer service and resolving queries at first point of contact.
Job DescriptionThis is a hybrid role that requires you to work from the Manchester office 2 days per week. During the training period (6 weeks), you will be required to work 3 days per week in the office. Your responsibilities will include:
- Handling inbound enquiries across various channels, including telephone and email
- Assisting with travel arrangements, booking conference rooms and other administrative duties
- Collaborating with internal team members to ensure the enquiry is handled in the best possible way
To succeed in this role, you will need to be a reliable, customer-oriented individual who has a positive can-do attitude with excellent German language skills. Technical proficiency is a plus.
You will be required to be fluent in German and English, both written and spoken. Previous experience as a Customer Service Representative, Customer Service Advisor, Client Service Executive, Customer Support Specialist or Customer Care Coordinator is essential.
BenefitsWe offer excellent benefits, including career progression opportunities and a competitive salary of approximately £28,000 per annum. If you are a team player who enjoys interacting with people and has the required skills and qualifications, we would love to hear from you.
