Travel Industry Professional Wanted for Customer Service Role

hace 2 días


Málaga, Málaga, España Job Squad A tiempo completo
Job Description

At Job Squad, we are seeking a highly skilled and experienced individual to join our team as a customer service representative. This role is ideal for someone with a passion for delivering exceptional customer experiences and providing top-notch support.

About the Company

Job Squad is a multi-lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We specialize in recruiting Scandinavians, Dutch, German, and Finnish professionals for various positions around Europe. Our mission is to help people find great job opportunities abroad and feel safe during their transition to a new country.

The Role

You will be responsible for ensuring that our customers receive world-class support and assistance throughout their journey. Your main tasks will include:

  • Handling all customer inquiries, requests, and complaints in a timely and professional manner
  • Making new reservations and changes to existing ones using Amadeus
  • Verifying ticket rules and regulations regarding cancellations and changes
  • Providing accurate and efficient resolutions to customer issues
  • Communicating effectively with team members, customers, and partners
Ideal Profile

We are looking for someone who speaks and writes Danish at a native level and has fluency in English (B2). You should have experience in GDS, an HS Diploma or equivalent, and travel industry experience. Having skills in e-ticketing, Amadeus reservation, and computer handling would be a plus. Additionally, you should possess strong problem-solving skills, excellent communication and negotiation skills, and a service-oriented approach.

What's on Offer?

As part of our team, you will receive ongoing training and feedback to enhance your career in the travel industry. You will work in a professional environment with a focus on community, development, and diversity. We offer social activities, relocation assistance, paid education programs, professional challenges, and career opportunities in customer service.

Estimated Salary: $60,000 - $80,000 per year, depending on experience and qualifications. Location: Benalmádena, Málaga, Spain.



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