Multilingual Customer Service Expert for Fashion Brand
hace 6 días
Job Title: German Speaking Customer Service Representative
About the Role:
We are seeking a highly skilled German speaking customer service representative to join our team in central London. As a key member of our multilingual team, you will be responsible for providing exceptional customer service to our clients, handling a high volume of orders and queries in a fast-paced environment.
Key Responsibilities:
- Be the first point of contact for all client queries, answering calls and emails in a timely and professional manner
- Proactively deal with any returns and exchange issues
- Process and track orders
- Work alongside the sales team and other departments as required
- Maintain knowledge of products and keep up to date with new products and promotions
About You:
To succeed in this role, you will have previous experience in dealing with a high volume of outbound orders from wholesale clients in a fast-paced environment. You will be fluent in German and English, both written and spoken, and have a keen interest in fashion. Experience working in an online customer support, customer service, sales administration, client support or order fulfilment role is a key requirement.
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