Customer Service Representative
hace 1 semana
**About the role:**
We are seeking a highly skilled Customer Support Specialist to join our team in Málaga. As a key member of our payroll and HR services team, you will play a vital role in ensuring our clients' employees receive top-notch support.
Key responsibilities:
- Provide first-line support to our customers, employees, and managers via email, phone, and ticketing systems
- Help employees understand their salary specifications and other payroll-related questions
- Manage and distribute incoming requests in our case management system
- Resolve or escalate cases efficiently while ensuring prompt feedback to customers
- Administer user access permissions and handle internal communication tasks
Requirements:
- Native Swedish speaker with at least B2 level English
- 1-2 years of customer service experience, ideally involving sensitive information
- Excellent communication skills in Swedish and English, both written and spoken
- Detail-oriented, responsible, and committed to delivering top-notch customer service
- Comfortable with technology and proficient in Microsoft Office (ServiceNow is a plus)
About SD Worx:
We are a leading European provider of Payroll & HR services with global reach. We are dedicated to turning HR into a value source for our clients and their employees. Our team is passionate about delivering exceptional service and supporting our clients' success.
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