Customer Service Representative

hace 1 semana


Málaga, Málaga, España Sd Worx A tiempo completo
Customer Support Specialist

**About the role:**

We are seeking a highly skilled Customer Support Specialist to join our team in Málaga. As a key member of our payroll and HR services team, you will play a vital role in ensuring our clients' employees receive top-notch support.

Key responsibilities:

  • Provide first-line support to our customers, employees, and managers via email, phone, and ticketing systems
  • Help employees understand their salary specifications and other payroll-related questions
  • Manage and distribute incoming requests in our case management system
  • Resolve or escalate cases efficiently while ensuring prompt feedback to customers
  • Administer user access permissions and handle internal communication tasks

Requirements:

  • Native Swedish speaker with at least B2 level English
  • 1-2 years of customer service experience, ideally involving sensitive information
  • Excellent communication skills in Swedish and English, both written and spoken
  • Detail-oriented, responsible, and committed to delivering top-notch customer service
  • Comfortable with technology and proficient in Microsoft Office (ServiceNow is a plus)

About SD Worx:

We are a leading European provider of Payroll & HR services with global reach. We are dedicated to turning HR into a value source for our clients and their employees. Our team is passionate about delivering exceptional service and supporting our clients' success.



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