Customer Service Representative
hace 6 horas
**About Auctane**
Auctane is a company united by a passion to help sellers fulfill their promises to consumers. Our mission is to fuel commerce through exceptional delivery, enabling hundreds of thousands of merchants to deliver billions of products globally.
**Job Overview**
We are seeking a skilled Customer Service Representative to join our team in Spain. As a key member of our customer service department, you will be responsible for providing a simple and resolute customer experience.
**Key Responsibilities:**
- Attend live chats and respond to customer inquiries via phone when necessary.
- Support the sales team with queries related to customer service.
- Be the first point of contact to handle and resolve customer complaints.
- Provide friendly and efficient service, manage complaints, and resolve situations between customers and providers.
- Respond professionally to inbound phone calls, chats, and emails, identifying and escalating issues when necessary.
**Requirements:**
- You must be a native or proficient Italian speaker (C2 level).
- Have a minimum of 2 years working in customer service, ideally within the logistics sector.
- Familiarity with online customer service platforms, including online chat and ticketing systems.
- Strong communication and interpersonal skills.
- Team-oriented, enthusiastic, self-motivated, and a quick learner.
**What We Offer:**
- Clear compensation plan: Salary range of $18,000 - $19,000 depending on experience.
- 99% discount on personal shipment orders via Packlink.
- Up to $150/year to match your NGO donations.
- Volunteer day: 1 day off per year for volunteering activities.
- Referral Fee: Bonus of $1k-$3K for referring top-class talent.
- Great work-life balance: Flexible work schedule.
- An inclusive and upbeat work environment: A culture promoting diversity and inclusion.
- A cross-cultural atmosphere: A truly international team.
- Company events: Regular team-building events.
- Internal and external training: Free access to online training platforms.
- Remote-first company: Covering expenses for working from home.
- 25 days of holidays per year: Including your birthday off.
- Personal Training Budget: Up to $800/year for professional development.
- Health and Wellness: Up to $42 for gym memberships or exercise classes.
- Private health insurance: Offered through our partner.
**Salary:** The estimated salary for this position is $18,000 - $19,000 per year, depending on experience. This figure is based on industry standards and takes into account the location and requirements of the role.
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