Customer Service Representative
hace 2 días
Company Overview
Head Hunt International is a multinational company that provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's leading tech brands.
About the Role
We are seeking a highly skilled Customer Service Representative to join our team in Athens, Greece. As a Customer Service Representative, you will be responsible for providing top-notch customer support and ensuring that our customers have an exceptional experience with our products and services.
Responsibilities
- Provide Customer Support: Identify customers' needs and deliver appropriate solutions, including sales guidance and troubleshooting technical issues.
- Handle Inquiries: Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
- Process Orders: Assist customers to place an order and address related issues.
- Troubleshoot Issues: Answer customers' inquiries and troubleshoot or escalate technical issues they face, assisting customers with account issues.
- Follow Diagnostic Procedures: Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.
Requirements
- Language Skills: Fluent Polish language skills are required.
- Communication Skills: Excellent communication skills are essential for this role.
- Sales Experience: Sales experience with consumer products and services will be an asset.
- Technical Research Skills: Technical research skills to troubleshoot customer problems are necessary.
- Empathy and Communication: An empathetic soul with communication skills that match is required.
What We Offer
We offer a competitive monthly salary of €2,500, plus two additional salaries per year, amounting to €60,000. Additionally, we provide:
- Healthcare Benefits: Comprehensive healthcare benefits for you and your family.
- Discounts: Numerous discounts on various products and services.
- Training: Full training by certified instructors to enhance your skills.
- Growth Opportunities: Professional growth and development opportunities to advance your career.
- State-of-the-Art Premises: State-of-the-art premises providing a great working environment with relaxing break areas.
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