Customer Service Representative

hace 2 días


Málaga, Málaga, España Head Hunt International A tiempo completo

Company Overview

Head Hunt International is a multinational company that provides excellent opportunities for experienced customer service and technology enthusiasts to work with the world's leading tech brands.

About the Role

We are seeking a highly skilled Customer Service Representative to join our team in Athens, Greece. As a Customer Service Representative, you will be responsible for providing top-notch customer support and ensuring that our customers have an exceptional experience with our products and services.

Responsibilities

  1. Provide Customer Support: Identify customers' needs and deliver appropriate solutions, including sales guidance and troubleshooting technical issues.
  2. Handle Inquiries: Guide customers facing issues related to billing inquiries, handle transactions, and provide resolution to inquiries in a timely manner.
  3. Process Orders: Assist customers to place an order and address related issues.
  4. Troubleshoot Issues: Answer customers' inquiries and troubleshoot or escalate technical issues they face, assisting customers with account issues.
  5. Follow Diagnostic Procedures: Follow standard diagnostic procedures with an emphasis on handling the most frequently asked questions as effectively as possible.

Requirements

  • Language Skills: Fluent Polish language skills are required.
  • Communication Skills: Excellent communication skills are essential for this role.
  • Sales Experience: Sales experience with consumer products and services will be an asset.
  • Technical Research Skills: Technical research skills to troubleshoot customer problems are necessary.
  • Empathy and Communication: An empathetic soul with communication skills that match is required.

What We Offer

We offer a competitive monthly salary of €2,500, plus two additional salaries per year, amounting to €60,000. Additionally, we provide:

  • Healthcare Benefits: Comprehensive healthcare benefits for you and your family.
  • Discounts: Numerous discounts on various products and services.
  • Training: Full training by certified instructors to enhance your skills.
  • Growth Opportunities: Professional growth and development opportunities to advance your career.
  • State-of-the-Art Premises: State-of-the-art premises providing a great working environment with relaxing break areas.


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