Customer Service Representative

hace 4 semanas


Málaga, Málaga, España Ebury A tiempo completo

Ebury, a leading FinTech firm in the European market, is seeking an exceptional Customer Service Representative to join our team in Malaga. Our company has been recognized as one of the top 15 European Fintechs to work for by AltFi.

We offer a range of innovative products including FX risk management, trade finance, currency accounts, international payments, and API integration.

This role will be part of the Financial Crime and Customer Operations Department, located in Ebury Malaga with a flexible schedule of 4 days in the office and 1 day of home office per week.

About the Role

We are looking for a talented Customer Service Representative to join our Servicing Team in Central Malaga or Leon Office. This position will report directly to our Client Servicing Manager. As a representative, you will have the opportunity to work closely with clients and internal teams to ensure seamless service delivery.

Key Responsibilities:
  • Safeguard Ebury and our existing clients from financial crime risk, including money laundering, terrorist financing, bribery and corruption, fraud, sanctions risk, tax evasion, and reputational risk.
  • Resolve customer-related issues via email and chat platforms.
  • Liaise with various stakeholders to manage requests and cases.
  • Manage client inquiries and provide timely responses.
  • Proactively follow up with clients and sales representatives to ensure timely completion of tasks.
  • Complete allocated tasks efficiently and effectively.
Requirements:
  • A university degree.
  • Excellent attention to detail and ability to work diligently under pressure.
  • Strong communication skills, both written and verbal.
  • Highly empathetic with strong active listening skills.
  • Cooperative and comfortable working in a team environment.
  • Curious and eager to learn, with a willingness to ask questions.
  • Adaptable and able to cope with changing products, processes, and procedures.

The estimated salary for this role is approximately €35,000-€45,000 per year, depending on qualifications and experience. This figure takes into account the location and industry standards.



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