Customer Service Ambassador

hace 3 días


Málaga, Málaga, España Accor A tiempo completo
Accommodate the Needs of Guests

We are currently seeking a charismatic and attentive Receptionist to join our team at IBIS Budget Málaga Centro. As a key member of our front desk staff, you will be responsible for providing exceptional customer service and ensuring that every guest feels welcome and well taken care of.

Your Key Responsibilities:

  • Welcome guests upon arrival and ensure a smooth check-in process
  • Assist with room assignments, respond to guest inquiries, and provide information about hotel amenities and services
  • Manage online and phone reservations, as well as coordinate with housekeeping staff to ensure rooms are clean and ready for occupancy
  • Upsell additional facilities and services when applicable, such as breakfast or parking
  • Maintain accurate records of bookings and payments

Why Work for Accor?

We value diversity and inclusion in the workplace, and we're committed to creating an environment where everyone can thrive. Our comprehensive training program will help you develop new skills and advance your career within the company.

What We Offer:

  • A competitive salary of €25,000 - €35,000 per annum, depending on experience
  • Opportunities for career advancement and professional growth
  • A comprehensive benefits package, including health insurance and employee discounts
  • A dynamic and supportive work environment

Requirements:

  • Fluent English and Spanish language skills
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Previous customer service experience is a plus

About Us:

Accor is a global leader in the hospitality industry, operating over 4,800 hotels across more than 100 countries. We're passionate about delivering exceptional guest experiences and creating unforgettable memories for our customers.



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