Customer Service Representative

hace 1 semana

Málaga, Málaga, España Marc Foujols International A tiempo completo

Job Summary

We are seeking a highly skilled Customer Care Officer to join our team at DOCTENA. As a key member of our customer service team, you will play a vital role in ensuring the success of our mission to improve access to healthcare.

Key Responsibilities:

  • Provide exceptional customer service to patients and doctors via telephone, chat, or our ticketing system.
  • Respond promptly to customer inquiries and resolve issues in a timely manner.
  • Obtain and evaluate relevant information to handle product and service inquiries.
  • Set up new customer accounts and deliver remote training to new Doctena Pro customers.
  • Review, prepare, and import patient data into Doctena Pro.
  • Process orders, forms, applications, and requests.
  • Organize workflow to meet customer timeframes.
  • Direct requests and unresolved issues to the designated resource.
  • Keep records of customer interactions and transactions.
  • Communicate and coordinate with internal departments.
  • Follow up on customer interactions and provide feedback on the efficiency of the customer service process.

About the Role

You will join a team of young passionate people dedicated to building the best online medical service offering in Europe. The position will be fully remote with an occasional visit to the headquarters in Luxembourg. We offer a full-time contract with an attractive salary package and benefits according to your experience.

Requirements

  • High school diploma or equivalent.
  • Knowledge of customer service principles and practices, as well as relevant computer applications.
  • Strong communication skills – verbal and written.
  • Comfortable working with computers and IT systems.
  • Problem analysis and problem-solving skills.
  • Attention to detail and accuracy.
  • Ability to work in a team and balance autonomy vs teamwork.
  • Hands-on and not afraid of unknown situations.

Language Skills

Language skills are very important in this role. You speak and write a combination of Dutch / French; the common office language is English.

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