Global Customer Experience Ambassador

hace 15 horas


Málaga, Málaga, España Job Squad A tiempo completo

**Job Overview**

At Job Squad, we're a global provider who designs and delivers unforgettable human experiences for today's digital world. From sales to service, content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.

The Role:

We're seeking a skilled Customer Support Agent/Representative to join our team. As a key member of our support team, you'll be responsible for handling inbound calls and emails, live chat with customers, and managing their experience from start to finish.

Daily Tasks:

  • Respond to customer inquiries in a timely and professional manner.
  • Provide accurate information and solutions to customer issues.
  • Maintain effective communication during conversations and resolve issues efficiently.
  • Achieve call center metrics as defined by our client, including KPIs and SLAs.
  • Educate customers on support options and the steps being taken to resolve their issue.
  • Communicate positively with team members, customers, and partners.
  • Escalate issues to the appropriate department according to Client's Procedures.

Ideal Profile:

We're looking for someone who is fluent in English (B2) and speaks Finnish at a native level. Previous experience in customer care is a plus. You should have strong computer handling skills, excellent problem-solving skills, and the ability to research and identify the right information.

What We Offer:

  • Competitive salary range of $45,000 - $60,000 per year.
  • Performance bonuses.
  • Paid training and education.
  • Relocation package (flight ticket and one month accommodation).
  • Gym membership.
  • Potentially Spanish lessons.
  • Development opportunities (get promoted within the company).
  • Public health insurance.
  • Regular company activities.


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