Global Customer Experience Ambassador
hace 15 horas
**Job Overview**
At Job Squad, we're a global provider who designs and delivers unforgettable human experiences for today's digital world. From sales to service, content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.
The Role:
We're seeking a skilled Customer Support Agent/Representative to join our team. As a key member of our support team, you'll be responsible for handling inbound calls and emails, live chat with customers, and managing their experience from start to finish.
Daily Tasks:
- Respond to customer inquiries in a timely and professional manner.
- Provide accurate information and solutions to customer issues.
- Maintain effective communication during conversations and resolve issues efficiently.
- Achieve call center metrics as defined by our client, including KPIs and SLAs.
- Educate customers on support options and the steps being taken to resolve their issue.
- Communicate positively with team members, customers, and partners.
- Escalate issues to the appropriate department according to Client's Procedures.
Ideal Profile:
We're looking for someone who is fluent in English (B2) and speaks Finnish at a native level. Previous experience in customer care is a plus. You should have strong computer handling skills, excellent problem-solving skills, and the ability to research and identify the right information.
What We Offer:
- Competitive salary range of $45,000 - $60,000 per year.
- Performance bonuses.
- Paid training and education.
- Relocation package (flight ticket and one month accommodation).
- Gym membership.
- Potentially Spanish lessons.
- Development opportunities (get promoted within the company).
- Public health insurance.
- Regular company activities.
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