Global Customer Experience Specialist

hace 2 días


Málaga, Málaga, España Snaphunt A tiempo completo

Company Overview

Snaphunt is a leading Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We specialize in recruiting top talent from Scandinavia, the Netherlands, Germany, and Finland for various positions across Europe.

About the Job

We are seeking an experienced Global Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our B2B clients around the world. Your primary duties will include handling customer inquiries via phone, email, and messaging platforms, as well as assisting customers with booking and rebooking flights using Amadeus. You will also be responsible for ensuring timely call resolution while maintaining the highest level of quality support.

Key Responsibilities

  • Handle all support requests related to travel bookings and rebookings for Business customers
  • Make new flight reservations in Amadeus and modify existing reservations as needed
  • Ensure accurate logging of all interactions via Client's Contact Management System
  • Communicate effectively with team members, customers, and other partners
  • Escalate issues to the appropriate department according to Client's Procedures

Requirements

To be successful in this role, you must possess excellent problem-solving skills, strong communication and negotiation skills, and a professional demeanor. You should have a good understanding of computer handling skills and experience working with GDS systems, such as Amadeus. Additionally, you should be fluent in English (B2) and speak Norwegian at a native level.

Benefits

We offer a competitive salary of €45,000 - €55,000 per annum, depending on your level of experience. Other benefits include a relocation package, paid education program, web health program initiative, and Spanish contract with all benefits. Our company culture emphasizes community, development, and diversity, with opportunities for career growth and professional challenges in customer service.

Location

The job will be located in Benalmádena - Málaga, Spain, where you will have access to a modern office with a professional work environment and social activities like table tennis, lunch dates, beach days, Friday bars, and activity room events.



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