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Customer Support Specialist
hace 2 meses
Customer Support Specialist
At SD Worx, we are dedicated to providing exceptional customer service to our clients and their employees. As a Customer Support Specialist, you will be the first point of contact for employee salary inquiries, supporting clients' employees and ensuring their payroll questions are resolved with professionalism and care.
Key Responsibilities:
• Provide first-line support to our customers' employees, managers, and super users via email, phone, and ticketing systems
• Help employees understand their salary specifications and other payroll-related questions
• Manage and distribute incoming requests in our case management system
• Resolve or escalate cases efficiently while ensuring prompt feedback to customers
• Administer user access permissions and handle internal communication tasks
Requirements:
• Native Swedish speaker with at least B2 level English
• 1-2 years of customer service experience, ideally involving sensitive information
• Excellent communication skills in Swedish and English, both written and spoken
• Detail-oriented, responsible, and committed to delivering top-notch customer service
• Comfortable with technology and proficient in Microsoft Office (ServiceNow is a plus)
• Proactive, adaptable, and excited to take initiative
• Skilled at building strong relationships with internal and external stakeholders
• Ready to embrace change and thrive in a dynamic, evolving environment
• A positive, solution-oriented mindset, with a healthy dose of humor and resilience
About SD Worx:
We are committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of origin, nationality, gender, skin color, ethnic background, religion, age, disability, sexual orientation, or stage of life.
