Customer Support Associate
hace 1 semana
About Us at RavenPack
We are a leading big data analytics provider for financial services, empowering our clients to enhance returns and reduce risk. With 20 years of experience, we are now launching a new suite of GenAI and SaaS services designed for financial professionals.
Transforming Financial Decision-Making
Powered by RavenPack, the global leader in data analytics, we're on an exciting journey to transform financial decision-making through cutting-edge AI and innovative data sets. Our mission is to make AI truly useful for financial professionals, enabling smarter, faster, and more informed decisions.
Job Overview
We are seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses.
Responsibilities
- Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
- Onboarding Guru: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
- Product Expert: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
- Multitasking Pro: Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.
- Tech Support: Provide basic technical support and troubleshooting, turning challenges into solutions.
- Record Keeper: Document and track customer interactions and solutions meticulously.
Requirements
- Communication Whiz: Exceptional communication and customer service skills.
- Problem Solver: Strong ability to investigate and resolve customer issues creatively.
- Tech Enthusiast: Basic knowledge of technical tools and a keen willingness to learn (e.g., simple scripting or data tools).
- Team Player: Collaborative spirit with a proactive attitude.
- Educational Background: Associate degree or equivalent is required.
- Desirable: Previous experience in customer service or interest in technology or data analytics.
Salary
$40,000 - $60,000 per year, depending on experience.
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