Customer Support Associate Specialist

hace 3 días


Málaga, Málaga, España Tbwa ChiatDay Inc A tiempo completo
About Us

Auctane is a company united by a passion to help sellers across the globe fulfill their promises to consumers.

We enable hundreds of thousands of merchants to deliver billions of products worldwide, fueling commerce through exceptional delivery.

Job Description

This role makes it possible for Packlink to lead shipping services in Europe, working in 10 different countries.

The team's mission is to provide a simple and resolute customer service experience, delighting customers and integrating new talents into the team.

  • Attend live chats and reach customers on the phone when necessary.
  • Support the sales team for queries related to customer service.
  • Be the first point of contact to handle and resolve customer complaints.

Key responsibilities include providing friendly and efficient service, managing complaints, and resolving situations between customers and providers.

Respond professionally to inbound phone calls, chats, and emails, identifying and escalating issues when necessary.

Compose thoughtful and accurate message responses, proactively working to meet customer service KPIs.

Requirements

To be successful in this role, you must be a native or proficient Italian speaker (C2 level).

You should have a minimum of 2 years' experience in customer service, ideally within the logistics sector.

Familiarity with online customer service platforms, including online chat and ticketing systems, is essential.

Strong communication and interpersonal skills are required, as well as a team-oriented attitude, enthusiasm, self-motivation, and a quick learner.

  • Experience in a SaaS company is desirable.
  • Proficiency in English and Spanish is a plus.
What We Offer

We provide a clear and transparent compensation plan with a salary range of 18,000 - 19,000 USD depending on experience.

You will also receive 99% discount on personal shipment orders via Packlink.Pro, up to 150 USD/year to match NGO donations, and volunteer day: 1 day off per year for volunteering activities.

Additionally, you will receive a referral fee bonus of 1k-3K for referring top-class talent, great work-life balance, flexible work schedule, and an inclusive and upbeat work environment.

We promote diversity and inclusion, offer a cross-cultural atmosphere, regular team-building events, internal and external training, and remote-first work arrangements.

Coverage for expenses related to working from home, 25 days of holidays per year, including your birthday off, and up to 800€/year for professional development, health and wellness, and private health insurance are included.



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