Senior Fintech Support Specialist
hace 2 días
Are you a customer-centric professional looking to advance your career in the fintech sector? We have an exciting opportunity for a Technical Support Specialist at our office in Valencia, Spain.
Your responsibilities and impact as a Senior Fintech Support Specialist will be:
Key Responsibilities- To provide exceptional support to B2B clients through various communication channels, including email, chat, and phone.
- To collaborate with colleagues to enhance the customer experience and implement innovative solutions.
- To troubleshoot technical issues and manage payment inquiries from sellers and buyers.
- To monitor and improve Trustpilot reviews to maintain a high company NPS.
- To identify and escalate customer queries, proposing suitable solutions.
- To analyze and optimize business processes to improve customer satisfaction.
You will possess the following skills and qualifications:
Required Skills and Qualifications- Native-level proficiency in Dutch and C1 level in English.
- Proficiency in using computers and software applications.
- Excellent communication and problem-solving skills.
- Proactivity and a solution-oriented mindset.
We offer a range of benefits to support your growth and well-being:
Benefits- A competitive salary of approximately €35,000 per annum, based on your skills and experience.
- Ongoing training and development opportunities.
- A dynamic and international working environment with 20+ nationalities.
- Free lunch and breakfast at the office.
- Spanish classes and other cultural activities.
- Fitness bootcamps and mindfulness classes.
About Blu Selection:
Our CompanyWe are a tech startup based in Valencia, Spain, specializing in co-scaling startups and supporting customer service departments. Our team is passionate about innovation and collaboration, and we strive to create a refreshing and stimulating work environment.
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