Senior Fintech Support Specialist

hace 2 días


Málaga, Málaga, España Blu Selection A tiempo completo

Are you a customer-centric professional looking to advance your career in the fintech sector? We have an exciting opportunity for a Technical Support Specialist at our office in Valencia, Spain.

Your responsibilities and impact as a Senior Fintech Support Specialist will be:

Key Responsibilities
  • To provide exceptional support to B2B clients through various communication channels, including email, chat, and phone.
  • To collaborate with colleagues to enhance the customer experience and implement innovative solutions.
  • To troubleshoot technical issues and manage payment inquiries from sellers and buyers.
  • To monitor and improve Trustpilot reviews to maintain a high company NPS.
  • To identify and escalate customer queries, proposing suitable solutions.
  • To analyze and optimize business processes to improve customer satisfaction.

You will possess the following skills and qualifications:

Required Skills and Qualifications
  • Native-level proficiency in Dutch and C1 level in English.
  • Proficiency in using computers and software applications.
  • Excellent communication and problem-solving skills.
  • Proactivity and a solution-oriented mindset.

We offer a range of benefits to support your growth and well-being:

Benefits
  • A competitive salary of approximately €35,000 per annum, based on your skills and experience.
  • Ongoing training and development opportunities.
  • A dynamic and international working environment with 20+ nationalities.
  • Free lunch and breakfast at the office.
  • Spanish classes and other cultural activities.
  • Fitness bootcamps and mindfulness classes.

About Blu Selection:

Our Company

We are a tech startup based in Valencia, Spain, specializing in co-scaling startups and supporting customer service departments. Our team is passionate about innovation and collaboration, and we strive to create a refreshing and stimulating work environment.



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