Tech Support Specialist

hace 7 días


Málaga, Málaga, España Ebury A tiempo completo

About Ebury
Ebury is a leading Global FinTech company that applies innovative technologies to enhance and automate financial services and processes. This enables small and medium-sized businesses to trade and transact internationally by eliminating traditional boundaries.

What We Offer
We provide a competitive salary, €45,000 - €65,000 per year, depending on experience. Additional benefits include:
- A variety of meaningful and competitive benefits to meet your needs;
- Continuous professional growth thanks to our career progression framework with regular reviews;
- Equity process through a performance bonus;
- Allowance for annual paid time off and local public holidays;
- Continued personal development through training and certification;
- A diverse technology team that values culture and best practices, adhering to agile principles;
- Opportunities to contribute to technical design through our open and collaborative Request For Comments (RFC) process;
- A supportive environment that encourages Open Source principles in internal projects and external contributions.

Job Description
In this role, you will collaborate with a team of specialists to provide comprehensive support across all areas of our business. Your responsibilities will include:
- Troubleshooting applications, services, and infrastructure issues reported by end-users of systems developed by our engineering teams;
- Verifying and documenting issues and bugs for accurate tracking and escalation;
- Managing incidents, including communication with stakeholders and coordination with development teams;
- Collaborating with Software Engineering teams to establish support workflows and monitoring plans for new products and projects;
- Partnering with trusted vendors to resolve service events;
- Working with software development engineers to enhance processes and conduct code reviews;
- Participating in a collaborative rotation (shifts) to cover support on different time zones;
- Performing out-of-hours on-call duties on a rotating basis to address high-severity incidents and critical issues.

Requirements
To succeed in this role, you will need:
- Experience providing Level 2 (L2) support in a tech-driven business environment;
- Proficient problem-solving skills and strong technical troubleshooting abilities;
- Software development experience, particularly with Python;
- Familiarity with AWS and/or Google Cloud, and Linux administration is a plus;
- A strong desire to identify and resolve root causes, systematically preventing issues from recurring by collaborating with code owners;
- Excellent written and interpersonal communication skills, along with a willingness to uphold Ebury's values;
- English proficiency is required, while knowledge of Spanish or Portuguese is a bonus.



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