Platform Support Specialist
hace 2 días
At Raw Group, we're building an exciting new studio and seeking a highly motivated Platform Support Specialist to join our team.
The successful candidate will act as the single point of contact during software-related incidents affecting our platform, effectively communicating with internal and external stakeholders. As part of this role, you'll be responsible for providing technical service support internally and to partners, responding to general questions, and troubleshooting tickets in a timely manner.
We're looking for someone with good experience in application support, 2nd line or incident management teams. Knowledge of SQL, PHP, or Python is essential, as well as hands-on experience with Linux environments. Excellent analytical, problem-solving, and decision-making skills are also required.
In this role, you'll work closely with a specialist's team available 24/7, including being on 'standby'. A basic understanding of systems monitoring, alerting, and analytics using ELK, Grafana, Prometheus, or similar is considered a plus.
To succeed in this position, you'll need to generate incident reports focusing on partner complaints and resolutions, create and maintain knowledge base articles, policies, and procedures. ITIL v4 Foundation Certificate or similar would be considered an asset.
As a competitive employer, we offer a salary range between $80,000 and $110,000 annually, depending on your level of experience and qualifications.
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