Platform Support Specialist
hace 1 semana
At Raw Group, we're on the cusp of an exciting new chapter in our journey. We're looking for a skilled Platform Support Specialist to join our team and play a pivotal role in shaping the future of our innovative platform.
As a key member of our support team, your primary responsibility will be to serve as the main point of contact during software-related incidents affecting our platform. You'll communicate effectively with both internal and external stakeholders, providing timely responses to queries and troubleshooting tickets. Your exceptional analytical skills and ability to multitask will be essential in resolving issues efficiently.
The ideal candidate will have prior experience in application support, 2nd line, or incident management teams. Familiarity with SQL, PHP, or Python, as well as hands-on experience with Linux environments, is highly desirable. Additionally, you should possess excellent verbal and written communication skills in English, with the ability to work collaboratively as part of a specialist's team available 24/7.
We offer a competitive salary of $80,000 - $110,000 per year, depending on experience, along with a range of benefits that support your professional growth and well-being.
Key responsibilities include:
- Providing technical service support internally and to partners
- Responding to general questions and troubleshooting tickets in a timely manner
- Supporting via a service management tool, telephone, email, or any other partner communication tool
- Properly escalating unresolved issues to appropriate internal teams
- Generating incident reports focusing on partner complaints and resolutions
- Creating and maintaining knowledge base articles, policies, and procedures
We're open to discussing opportunities for career advancement and personal development within the company.
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