Tech Support Specialist
hace 2 días
**About Bestseller**
Bestseller is a dynamic and fast-paced environment where no two days are the same. As a Tech Support Specialist, you will be part of our Frontline Support Services department, which provides service excellence to colleagues across the world.
Job DescriptionWe are seeking a highly skilled and motivated individual to join our team as a Tech Support Specialist. In this role, you will provide remote support to our retail store systems and applications, ensuring that all registration is done according to guidelines (ITIL). Your responsibilities will include driving user behavior to increase self-service, providing advice and guidance on applications and systems, participating in the continued optimization of the global TECH Service Desk, and acting as users' advocates in TECH and following through on tickets.
You will have a key position in providing TECH support to our more than 2000 fashion stores in Europe, solving incidents and service requests to ensure that our colleagues can focus on their responsibilities.
About You- Experience with POS systems would be an advantage
- Basic grasp in troubleshooting hardware and software products
- Understanding network concepts
- Good analytical and problem-solving skills
- Outstanding interpersonal skills and great team player
- Strong communication skills
- Must be able to accommodate a flexible work schedule/some weekends
- Fluent in written and spoken French
- Affinity and flair for IT/technical solutions
We offer a thorough onboarding program to ensure that both you and your colleagues are happy from day one. You will start out with a buddy, who will assist you in getting ready and prepared for your new role. Joining us, you will experience a dynamic work environment with a positive and informal atmosphere.
Salary InformationWe offer a competitive salary, estimated to be around **€45,000 - €60,000 per year**, depending on experience and qualifications.
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