Global Frontline Support Specialist
hace 4 semanas
Role Overview
We are seeking a skilled Tech Night Supporter to join our global Frontline Support Services department. As a key member of our team, you will provide top-notch technical support to our over 2000 fashion stores in Europe, ensuring our colleagues can focus on their responsibilities.
Key Responsibilities
• Provide remote support to our retail store systems and applications
• Ensure all registration is done according to guidelines (ITIL)
• Drive user behavior to increase self-service
• Provide advice and guidance on applications and systems
• Participate in the continued optimization of the global TECH Service Desk
Requirements
• Experience with POS systems would be an advantage
• Basic grasp in troubleshooting hardware and software products
• Understanding network concepts
• Good analytical and problem-solving skills
• Outstanding interpersonal skills and great team player
• Strong communication skills
• Must be able to accommodate a flexible work schedule/some weekend
• Fluent in written and spoken French
• Affinity and flair for IT/technical solutions
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