Global Service Desk Support Specialist
hace 1 día
Service Desk Support Role
At Lunik - Explorers At Work, we're seeking a skilled Service Desk Support Specialist to join our global team. As a key member of our support staff, you'll be responsible for delivering exceptional service to our users, acting as the primary point of contact for all service-related inquiries, and facilitating communication between users, engineers, and other resolver groups.
Key Responsibilities:
- Provide Tier 1 and Tier 2 Service Desk support through tickets, emails, and instant chat, ensuring prompt and effective resolution of technical issues.
- Participate in a rotational schedule to ensure continuous service delivery.
- Respond to alerts and manage events to prevent or address incidents.
- Take ownership of incidents, ensuring effective triage and troubleshooting processes.
Requirements:
- Proactive approach and attention to detail.
- Collaborative nature and ability to build strong relationships with stakeholders.
- Knowledge of ITIL best practices and Major Incident Management protocols.
What We Offer:
- Ongoing training and development opportunities.
- A collaborative and dynamic work environment.
- The chance to work with a global team and contribute to our mission.
-
Service Desk Specialist
hace 4 semanas
Málaga, Málaga, España Sd Worx A tiempo completoUnlock Your Potential as a Service Desk Specialist at SD WorxAre you a native Swedish speaker with a passion for delivering exceptional customer service? Do you have a knack for problem-solving and a curiosity to learn? We're looking for a talented Service Desk Specialist to join our dynamic team in Málaga!About the RoleAs a Service Desk Specialist, you'll...
-
Service Desk Specialist
hace 4 semanas
Málaga, Málaga, España Sd Worx A tiempo completoUnlock Your Potential as a Service Desk Specialist at SD WorxAre you a native Swedish speaker with a passion for delivering exceptional customer service? Do you have a knack for problem-solving and a curiosity to learn? We're looking for a talented Service Desk Specialist to join our dynamic team in Málaga!About the RoleAs a Service Desk Specialist, you'll...
-
Service Desk Support Specialist
hace 3 semanas
Málaga, Málaga, España Ilkari A tiempo completoRole OverviewThe Service Desk Analyst is part of the Customer Service team within ILKARI's Business Operations. This role is based in a 24/7/365 environment and involves providing IT support across various channels to ensure seamless IT service delivery.Key Responsibilities- Provide Tier 1 and Tier 2 IT support through tickets, emails, and instant chat.-...
-
Service Desk Specialist
hace 3 semanas
Málaga, Málaga, España Sd Worx A tiempo completoAbout the Role:We are seeking a highly skilled and detail-oriented Service Desk Specialist to join our team at SD Worx. As a Service Desk Specialist, you will be the first point of contact for employee salary inquiries, providing support to clients' employees and ensuring their payroll questions are resolved with professionalism and care.Key...
-
Service Desk Operations Specialist
hace 3 semanas
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk AnalystThis role is based in Malaga, with the option to relocate or work in a hybrid model. As a Service Desk Analyst, you will provide exceptional support to users, acting as the first point of contact for all service-related inquiries. Your responsibilities will include troubleshooting issues, creating and maintaining comprehensive...
-
Service Desk Operations Specialist
hace 3 semanas
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk AnalystAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at Lunik - Explorers At Work. As a key member of our support team, you will be responsible for providing exceptional technical support to our users, ensuring seamless service operations, and enhancing overall user satisfaction.Key Responsibilities:Provide...
-
Service Desk Specialist
hace 3 semanas
Málaga, Málaga, España Sd Worx A tiempo completoService Desk Specialist - Swedish Market Expert**Job Summary:**We are seeking a highly skilled Service Desk Specialist to join our team in Málaga. As a Service Desk Specialist, you will be responsible for providing first-line support to employees, managers, and Super Users in accordance with client agreements. You will manage and distribute incoming...
-
Service Desk Analyst
hace 4 semanas
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk AnalystThis role is based in Malaga and requires relocation or a willingness to work in a Hybrid model. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.Key ResponsibilitiesProvide Tier 1 (triage) and Tier 2...
-
Service Desk Analyst
hace 4 semanas
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk AnalystThis role is based in Malaga and requires relocation or a willingness to work in a Hybrid model. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.Key ResponsibilitiesProvide Tier 1 (triage) and Tier 2...
-
Service Desk Specialist
hace 3 semanas
Málaga, Málaga, España Sd Worx A tiempo completoJob DescriptionAt SD Worx, we're seeking a highly skilled Service Desk Specialist to join our team. As a key member of our support team, you'll provide first-line support to employees, managers, and Super Users, ensuring prompt and efficient resolution of cases.Key Responsibilities:Manage and distribute incoming requests in our case management systemResolve...
-
Swedish Service Desk Specialist
hace 3 semanas
Málaga, Málaga, España Sd Worx A tiempo completoAbout the Role:We are seeking a highly skilled Swedish Service Desk Specialist to join our team at SD Worx. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and their employees.Key Responsibilities:Provide first-line support to customers via email, phone, and ticketing systemsHelp...
-
Service Desk Specialist
hace 3 semanas
Málaga, Málaga, España Sd Worx A tiempo completoAbout the Role:We are seeking a highly skilled Service Desk Specialist to join our team in Málaga. As a Service Desk Specialist, you will be responsible for providing first-line support to employees, managers, and Super Users in accordance with client agreements.Key Responsibilities:Manage and distribute incoming requests in our case management...
-
Tech Support Specialist
hace 3 semanas
Málaga, Málaga, España Best Seller A tiempo completoAbout the Role:We are seeking a highly motivated and service-oriented Tech Support Specialist to join our Frontline Support Services team. As a key member of our global service desk, you will be responsible for providing technical support to our retail store systems and applications, ensuring that our colleagues can focus on their responsibilities.Your Key...
-
Junior IT Service Desk Analyst
hace 4 semanas
Málaga, Málaga, España Ebury A tiempo completoJob Title: Junior IT Service Desk AnalystEbury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a highly motivated and detail-oriented Junior IT Service Desk Analyst to join our team.About the RoleThe IT Service Desk department is responsible for providing efficient desktop support to all end users and...
-
Junior IT Service Desk Analyst
hace 4 semanas
Málaga, Málaga, España Ebury A tiempo completoJob Title: Junior IT Service Desk AnalystEbury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a highly motivated and detail-oriented Junior IT Service Desk Analyst to join our team.About the RoleThe IT Service Desk department is responsible for providing efficient desktop support to all end users and...
-
Service Desk Analyst
hace 3 semanas
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoJob SummaryThis role is part of a global team that provides 24/7/365 coverage through tickets, emails, and instant chat. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.Key ResponsibilitiesProviding Tier 1 (triage) and Tier 2...
-
Tech Support Specialist
hace 4 semanas
Málaga, Málaga, España Best Seller A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Tech Support Specialist to join our Frontline Support Services team. As a key member of our global service desk, you will play a critical role in providing technical support to our retail store systems and applications.Your ResponsibilitiesProvide remote support to our retail store systems...
-
Tech Support Specialist
hace 4 semanas
Málaga, Málaga, España Best Seller A tiempo completoAbout the RoleWe are seeking a highly motivated and customer-focused Tech Support Specialist to join our Frontline Support Services team. As a key member of our global service desk, you will play a critical role in providing technical support to our retail store systems and applications.Your ResponsibilitiesProvide remote support to our retail store systems...
-
Tech Support Specialist
hace 3 semanas
Málaga, Málaga, España Best Seller A tiempo completoAbout the RoleWe are seeking a highly motivated and service-oriented individual to join our Frontline Support Services team as a Tech Support Specialist. As a key member of our team, you will be responsible for providing technical support to our global network of fashion stores in Europe.Your ResponsibilitiesProvide technical support to our retail store...
-
Tech Support Specialist
hace 4 semanas
Málaga, Málaga, España Best Seller A tiempo completoAbout the RoleWe are seeking a highly motivated and service-oriented Tech Support Specialist to join our Frontline Support Services team. As a key member of our global service desk, you will be responsible for providing technical support to our retail store systems and applications, ensuring that our colleagues can focus on their responsibilities.Key...