Global Service Desk Support Specialist

hace 1 día


Málaga, Málaga, España Lunik - Explorers At Work A tiempo completo

Service Desk Support Role

At Lunik - Explorers At Work, we're seeking a skilled Service Desk Support Specialist to join our global team. As a key member of our support staff, you'll be responsible for delivering exceptional service to our users, acting as the primary point of contact for all service-related inquiries, and facilitating communication between users, engineers, and other resolver groups.

Key Responsibilities:

  1. Provide Tier 1 and Tier 2 Service Desk support through tickets, emails, and instant chat, ensuring prompt and effective resolution of technical issues.
  2. Participate in a rotational schedule to ensure continuous service delivery.
  3. Respond to alerts and manage events to prevent or address incidents.
  4. Take ownership of incidents, ensuring effective triage and troubleshooting processes.

Requirements:
  • Proactive approach and attention to detail.
  • Collaborative nature and ability to build strong relationships with stakeholders.
  • Knowledge of ITIL best practices and Major Incident Management protocols.

What We Offer:
  • Ongoing training and development opportunities.
  • A collaborative and dynamic work environment.
  • The chance to work with a global team and contribute to our mission.

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