Service Desk Specialist
hace 20 horas
About the Role:
We are seeking a highly skilled and detail-oriented Service Desk Specialist to join our team at SD Worx. As a Service Desk Specialist, you will be the first point of contact for employee salary inquiries, providing support to clients' employees and ensuring their payroll questions are resolved with professionalism and care.
Key Responsibilities:
- Provide first-line support to our customers' employees, managers, and super users via email, phone, and ticketing systems.
- Help employees understand their salary specifications and other payroll-related questions.
- Manage and distribute incoming requests in our case management system.
- Resolve or escalate cases efficiently while ensuring prompt feedback to customers.
- Administer user access permissions and handle internal communication tasks.
- Maintain up-to-date customer account knowledge and contribute to team efficiency.
- Participate actively in process improvements and team development initiatives.
Requirements:
- Native Swedish speaker with at least B2 level English.
- 1-2 years of customer service experience, ideally involving sensitive information.
- Excellent communication skills in Swedish and English, both written and spoken.
- Detail-oriented, responsible, and committed to delivering top-notch customer service.
- Comfortable with technology and proficient in Microsoft Office (ServiceNow is a plus).
- Proactive, adaptable, and excited to take initiative.
- Skilled at building strong relationships with internal and external stakeholders.
- Ready to embrace change and thrive in a dynamic, evolving environment.
- A positive, solution-oriented mindset, with a healthy dose of humor and resilience.
About SD Worx:
We are a leading European provider of Payroll & HR services with global reach. We are dedicated to turning HR into a value source for our clients and their employees. With offices across Europe and Mauritius, we bring people solutions to life, supporting the entire employee journey—from salary payments to attracting, rewarding, and developing talent.
What We Offer:
- Medical insurance fully covered by SD Worx.
- Flexible pay package.
- Transport, internet, and mobile allowances (details shared during the interview).
- Laptop and all necessary equipment provided.
- 25 days of leave on a full-time basis.
- Tailored learning opportunities with an individual development plan and professional training.
- Career growth, whether you want to deepen your expertise or expand your skills across disciplines, SD Worx provides the room to grow.
- A chance to be part of our innovative and expanding team in Málaga.
- A dynamic, growing environment where your ideas help shape our evolving Nordic services.
- Continuous learning in Nordic payroll and HR practices.
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