Service Desk Support Specialist

hace 19 horas


Málaga, Málaga, España Ilkari A tiempo completo

Role Overview
The Service Desk Analyst is part of the Customer Service team within ILKARI's Business Operations. This role is based in a 24/7/365 environment and involves providing IT support across various channels to ensure seamless IT service delivery.

Key Responsibilities
- Provide Tier 1 and Tier 2 IT support through tickets, emails, and instant chat.
- Respond promptly to technical issues and manage incidents from detection to resolution.
- Monitor incident and service queues, ensuring adherence to SLAs.
- Collaborate with cross-functional teams to maintain seamless service delivery.

Requirements
- Experience in first and/or second-line IT support.
- Proficiency in incident, change, or problem management processes.
- Knowledge of network and server infrastructure, including Active Directory.
- ITIL knowledge and understanding of IT service impacts on business.

What We Offer
- Private life and health insurance for you and your family.
- Four weeks per year to work from anywhere for eligible employees.
- Gym reimbursement.
- Company bus line for convenient transportation applicable for employees Malaga based.
- Learning Pocket for personal development.
- A hybrid working model with flexible hours.
- 3 volunteering paid days each year.
- Generous referral bonus program.


  • Service Desk Specialist

    hace 2 semanas


    Málaga, Málaga, España Sd Worx A tiempo completo

    Unlock Your Potential as a Service Desk Specialist at SD WorxAre you a native Swedish speaker with a passion for delivering exceptional customer service? Do you have a knack for problem-solving and a curiosity to learn? We're looking for a talented Service Desk Specialist to join our dynamic team in Málaga!About the RoleAs a Service Desk Specialist, you'll...

  • Service Desk Specialist

    hace 2 semanas


    Málaga, Málaga, España Sd Worx A tiempo completo

    Unlock Your Potential as a Service Desk Specialist at SD WorxAre you a native Swedish speaker with a passion for delivering exceptional customer service? Do you have a knack for problem-solving and a curiosity to learn? We're looking for a talented Service Desk Specialist to join our dynamic team in Málaga!About the RoleAs a Service Desk Specialist, you'll...

  • Service Desk Specialist

    hace 19 horas


    Málaga, Málaga, España Sd Worx A tiempo completo

    Service Desk Specialist - Swedish Market Expert**Job Summary:**We are seeking a highly skilled Service Desk Specialist to join our team in Málaga. As a Service Desk Specialist, you will be responsible for providing first-line support to employees, managers, and Super Users in accordance with client agreements. You will manage and distribute incoming...

  • Service Desk Specialist

    hace 20 horas


    Málaga, Málaga, España Sd Worx A tiempo completo

    About the Role:We are seeking a highly skilled and detail-oriented Service Desk Specialist to join our team at SD Worx. As a Service Desk Specialist, you will be the first point of contact for employee salary inquiries, providing support to clients' employees and ensuring their payroll questions are resolved with professionalism and care.Key...


  • Málaga, Málaga, España Lunik - Explorers At Work A tiempo completo

    Service Desk AnalystThis role is based in Malaga, with the option to relocate or work in a hybrid model. As a Service Desk Analyst, you will provide exceptional support to users, acting as the first point of contact for all service-related inquiries. Your responsibilities will include troubleshooting issues, creating and maintaining comprehensive...


  • Málaga, Málaga, España Lunik - Explorers At Work A tiempo completo

    Service Desk AnalystAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at Lunik - Explorers At Work. As a key member of our support team, you will be responsible for providing exceptional technical support to our users, ensuring seamless service operations, and enhancing overall user satisfaction.Key Responsibilities:Provide...


  • Málaga, Málaga, España Sd Worx A tiempo completo

    Job DescriptionAt SD Worx, we're seeking a highly skilled Service Desk Specialist to join our team. As a key member of our support team, you'll provide first-line support to employees, managers, and Super Users, ensuring prompt and efficient resolution of cases.Key Responsibilities:Manage and distribute incoming requests in our case management systemResolve...


  • Málaga, Málaga, España Sd Worx A tiempo completo

    About the Role:We are seeking a highly skilled Swedish Service Desk Specialist to join our team at SD Worx. As a key member of our support team, you will be responsible for providing exceptional customer service to our clients and their employees.Key Responsibilities:Provide first-line support to customers via email, phone, and ticketing systemsHelp...

  • Service Desk Analyst

    hace 2 semanas


    Málaga, Málaga, España Lunik - Explorers At Work A tiempo completo

    Service Desk AnalystThis role is based in Malaga and requires relocation or a willingness to work in a Hybrid model. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.Key ResponsibilitiesProvide Tier 1 (triage) and Tier 2...

  • Service Desk Analyst

    hace 2 semanas


    Málaga, Málaga, España Lunik - Explorers At Work A tiempo completo

    Service Desk AnalystThis role is based in Malaga and requires relocation or a willingness to work in a Hybrid model. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.Key ResponsibilitiesProvide Tier 1 (triage) and Tier 2...

  • Service Desk Specialist

    hace 21 horas


    Málaga, Málaga, España Sd Worx A tiempo completo

    About the Role:We are seeking a highly skilled Service Desk Specialist to join our team in Málaga. As a Service Desk Specialist, you will be responsible for providing first-line support to employees, managers, and Super Users in accordance with client agreements.Key Responsibilities:Manage and distribute incoming requests in our case management...


  • Málaga, Málaga, España Sd Worx A tiempo completo

    At Sd Worx, we're looking for a skilled Service Desk Specialist to join our team in Málaga. As a native Swedish speaker, you'll provide first-line support to employees, managers, and Super Users in accordance with client agreements. Your responsibilities will include managing and distributing incoming requests, resolving and escalating cases efficiently,...

  • Service Desk Analyst

    hace 22 horas


    Málaga, Málaga, España Lunik - Explorers At Work A tiempo completo

    Job SummaryThis role is part of a global team that provides 24/7/365 coverage through tickets, emails, and instant chat. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.Key ResponsibilitiesProviding Tier 1 (triage) and Tier 2...


  • Málaga, Málaga, España Best Seller A tiempo completo

    About the Role:We are seeking a highly motivated and service-oriented Tech Support Specialist to join our Frontline Support Services team. As a key member of our global service desk, you will be responsible for providing technical support to our retail store systems and applications, ensuring that our colleagues can focus on their responsibilities.Your Key...


  • Málaga, Málaga, España Ebury A tiempo completo

    Job Title: Junior IT Service Desk AnalystEbury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a highly motivated and detail-oriented Junior IT Service Desk Analyst to join our team.About the RoleThe IT Service Desk department is responsible for providing efficient desktop support to all end users and...


  • Málaga, Málaga, España Ebury A tiempo completo

    Job Title: Junior IT Service Desk AnalystEbury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a highly motivated and detail-oriented Junior IT Service Desk Analyst to join our team.About the RoleThe IT Service Desk department is responsible for providing efficient desktop support to all end users and...

  • Service Desk Analyst

    hace 5 días


    Málaga, Málaga, España Lunik - Explorers At Work A tiempo completo

    Service Desk AnalystThis role is based in Malaga, and you should be willing to relocate or work in a hybrid model.As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.You will facilitate communication between users, engineers, and...

  • Service Desk Specialist

    hace 22 horas


    Málaga, Málaga, España Sd Worx A tiempo completo

    At SD Worx, we're dedicated to turning HR into a value source for our clients and their employees. As a Service Desk Specialist, you'll be the first point of contact for employee salary inquiries, supporting clients' employees and ensuring their payroll questions are resolved with professionalism and care.Key responsibilities include:Providing first-line...

  • Tech Support Specialist

    hace 2 semanas


    Málaga, Málaga, España Best Seller A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Tech Support Specialist to join our Frontline Support Services team. As a key member of our global service desk, you will play a critical role in providing technical support to our retail store systems and applications.Your ResponsibilitiesProvide remote support to our retail store systems...

  • Tech Support Specialist

    hace 2 semanas


    Málaga, Málaga, España Best Seller A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Tech Support Specialist to join our Frontline Support Services team. As a key member of our global service desk, you will play a critical role in providing technical support to our retail store systems and applications.Your ResponsibilitiesProvide remote support to our retail store systems...