Service Desk Support Specialist
hace 19 horas
Role Overview
The Service Desk Analyst is part of the Customer Service team within ILKARI's Business Operations. This role is based in a 24/7/365 environment and involves providing IT support across various channels to ensure seamless IT service delivery.
Key Responsibilities
- Provide Tier 1 and Tier 2 IT support through tickets, emails, and instant chat.
- Respond promptly to technical issues and manage incidents from detection to resolution.
- Monitor incident and service queues, ensuring adherence to SLAs.
- Collaborate with cross-functional teams to maintain seamless service delivery.
Requirements
- Experience in first and/or second-line IT support.
- Proficiency in incident, change, or problem management processes.
- Knowledge of network and server infrastructure, including Active Directory.
- ITIL knowledge and understanding of IT service impacts on business.
What We Offer
- Private life and health insurance for you and your family.
- Four weeks per year to work from anywhere for eligible employees.
- Gym reimbursement.
- Company bus line for convenient transportation applicable for employees Malaga based.
- Learning Pocket for personal development.
- A hybrid working model with flexible hours.
- 3 volunteering paid days each year.
- Generous referral bonus program.
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