Tech Support Specialist

hace 2 semanas

Málaga, Málaga, España Best Seller A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused Tech Support Specialist to join our Frontline Support Services team. As a key member of our global service desk, you will play a critical role in providing technical support to our retail store systems and applications.

Your Responsibilities
  • Provide remote support to our retail store systems and applications
  • Ensure that all registration is done according to guidelines (ITIL)
  • Drive user behavior to increase self-service
  • Provide advice and guidance on applications and systems
  • Participate in the continued optimization of the global TECH Service Desk
  • Act as users' advocates in TECH and follow through on tickets
Your Qualifications
  • Experience with POS systems would be an advantage
  • Basic grasp in troubleshooting hardware and software products
  • Understanding network concepts
  • Good analytical and problem-solving skills
  • Outstanding interpersonal skills and great team player
  • Strong communication skills
  • Must be able to accommodate a flexible work schedule/some weekend
  • Fluent in written and spoken French
  • Affinity and flair for IT/technical solutions
What We Offer

We take pride in training our new colleagues intensively. We offer a thorough onboarding program to ensure that both you and your colleagues are happy from day one. You start out with a buddy, who will assist you in getting ready and prepared for your new role.

Joining us, you will experience a dynamic work environment with a positive and informal atmosphere.

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