Tech Support Specialist

hace 2 semanas

Málaga, Málaga, España BESTSELLER A tiempo completo

About the Role

We are seeking a highly skilled and motivated Tech Support Specialist to join our team at BESTSELLER. As a Tech Support Specialist, you will play a key role in providing technical support to our retail store systems and applications, ensuring that our colleagues can focus on their responsibilities.

Your Responsibilities

  • Provide remote support to our retail store systems and applications
  • Ensure that all registration is done according to guidelines (ITIL)
  • Drive user behavior to increase self-service
  • Provide advice and guidance on applications and systems
  • Participate in the continued optimization of the global TECH Service Desk
  • Act as users' advocates in TECH and follow through on tickets

Your Qualifications

  • Experience with POS systems would be an advantage
  • Basic grasp in troubleshooting hardware and software products
  • Understanding network concepts
  • Good analytical and problem-solving skills
  • Outstanding interpersonal skills and great team player
  • Strong communication skills
  • Must be able to accommodate a flexible work schedule/some weekend
  • Fluent in written and spoken French
  • Affinity and flair for IT/technical solutions

About BESTSELLER

At BESTSELLER, we are passionate about providing prime service to our colleagues in a fast-moving fashion environment. We are a department of around 60 employees, and we put a lot of energy into generating a great sense of team spirit alongside a high degree of ownership and dedication to providing service excellence to our customers. We take pride in training our new colleagues intensively, offering a thorough onboarding program to ensure that both you and your colleagues are happy from day one.

Why Join Us?

At BESTSELLER, we offer a dynamic work environment with a positive and informal atmosphere. We believe in the importance of teamwork, and we are committed to providing our employees with the tools and resources they need to succeed. We are a company that values innovation, creativity, and entrepreneurship, and we are always looking for talented individuals who share our vision and values.

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