Tech Support Specialist

hace 2 semanas

Málaga, Málaga, España Bestseller A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused Tech Support Specialist to join our team at Bestseller. As a key member of our Frontline Support Services department, you will play a vital role in providing technical support to our over 2000 fashion stores in Europe.

Responsibilities
  • Provide remote technical support to our retail store systems and applications
  • Ensure that all incidents and service requests are resolved in a timely and efficient manner
  • Drive user behavior to increase self-service and reduce support requests
  • Provide advice and guidance on applications and systems to our users
  • Participate in the continued optimization of the global TECH Service Desk
  • Act as a user advocate in TECH and follow through on tickets
Requirements
  • Experience with POS systems is an advantage
  • Basic grasp of troubleshooting hardware and software products
  • Understanding of network concepts
  • Good analytical and problem-solving skills
  • Outstanding interpersonal skills and a strong team player
  • Strong communication skills
  • Ability to accommodate a flexible work schedule, including some weekends
  • Fluent in written and spoken French
  • Affinity and flair for IT/technical solutions
About Us

At Bestseller, we value innovation, entrepreneurship, and diversity. We offer a dynamic work environment with a positive and informal atmosphere. Our company is committed to empowering individuals to grow and develop in their careers. We believe in flexibility and autonomy in our daily work and work environment, allowing you to reach your full potential.

We are a leading company in the fashion industry, with a fast-paced and family-oriented approach. We have built some of the strongest brands in the industry, thanks to our commitment to empowering individuals on their own path. We strive to constantly improve, act sustainably, promote diversity, and provide equal opportunities. We compete with confidence and challenge the status quo. Discover how Bestseller is transforming the fashion industry, once again. We are Bestseller. Together, we own it.

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