Service Desk Specialist

hace 5 días


Málaga, Málaga, España Sd Worx A tiempo completo
Job Description

At SD Worx, we're seeking a highly skilled Service Desk Specialist to join our team. As a key member of our support team, you'll provide first-line support to employees, managers, and Super Users, ensuring prompt and efficient resolution of cases.

Key Responsibilities:

  • Manage and distribute incoming requests in our case management system
  • Resolve and escalate cases efficiently, ensuring prompt feedback to customers
  • Administer user access permissions as per authorization matrices, both for clients and colleagues
  • Maintain up-to-date knowledge of customer accounts and ensure accurate updates
  • Contribute to efficiency and quality within the team on a daily basis

Requirements:

  • Native Swedish speaker with English language skills at B2 level
  • At least 1-2 years of experience in a similar role, with previous customer service experience involving sensitive information
  • Strong communication skills in Swedish and English, both written and spoken
  • Proactive approach, ability to take initiative, and methodical task completion
  • Adaptability, willingness to learn new software and process changes, and a positive attitude

About SD Worx:

We're a leading European provider of Payroll & HR services with global reach. Our team is passionate about bringing people solutions to life and turning HR into a value source for our clients and their people.

What We Offer:

  • Medical insurance fully paid by SD Worx
  • Flexible pay package
  • Allowances for transport, internet, and mobile
  • Laptop, equipment provided, and many more

Join Our Team:

We're committed to diversity and inclusion in the workplace. We welcome applications from qualified talent, regardless of origin, nationality, gender, skin colour, ethnic and social background, religion, age, disability, sexual orientation, and stage of life.


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