Service Desk Analyst
hace 2 semanas
This role is based in Malaga and requires relocation or a willingness to work in a Hybrid model. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.
Key Responsibilities- Provide Tier 1 (triage) and Tier 2 (advanced) Service Desk support as part of a global team, delivering 24/7/365 coverage through tickets, emails, and instant chat.
- Participate in a rotational schedule to ensure continuous service.
- Respond to alerts and manage events to quickly prevent or address incidents, ensuring minimal disruption to service operations.
- Take ownership of incidents, ensuring effective triage and troubleshooting processes, and managing stakeholders until satisfactory resolutions are achieved.
- Collaborate closely with support teams, third parties, and Business Divisions to ensure seamless service delivery and incident resolution.
- Monitor incident and service queues, ensuring tickets are handled in accordance with agreed operational level procedures and SLAs.
- Follow established Standard Operating Procedures (SOPs) and improve them when needed, collaborating with other teams to refine or create new SOPs as necessary to enhance service efficiency.
- Provide training and demos of existing and new products to clients and internal teams proactively, and on request.
- Collect, process, and analyze data from various sources to extract meaningful insights and trends.
- Develop and maintain reports and dashboards to present findings clearly and effectively to stakeholders.
- Identify and analyze issues within processes and systems, proposing effective solutions and improvements.
What We Offer
At Lunik - Explorers At Work, we offer a dynamic and collaborative work environment that fosters growth and development. As a Service Desk Analyst, you will have the opportunity to work with a global team, develop your technical skills, and make a real impact on our customers' experience.
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoJob Title: Junior IT Service Desk AnalystEbury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a highly motivated and detail-oriented Junior IT Service Desk Analyst to join our team.About the RoleThe IT Service Desk department is responsible for providing efficient desktop support to all end users and...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoJob Title: Junior IT Service Desk AnalystEbury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a highly motivated and detail-oriented Junior IT Service Desk Analyst to join our team.About the RoleThe IT Service Desk department is responsible for providing efficient desktop support to all end users and...
-
Service Desk Analyst
hace 22 horas
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoJob SummaryThis role is part of a global team that provides 24/7/365 coverage through tickets, emails, and instant chat. As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.Key ResponsibilitiesProviding Tier 1 (triage) and Tier 2...
-
Service Desk Analyst
hace 5 días
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk AnalystThis role is based in Malaga, and you should be willing to relocate or work in a hybrid model.As a Service Desk Analyst, you will embody service excellence by delivering first-class support to users and acting as the initial point of contact for all service-related inquiries.You will facilitate communication between users, engineers, and...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoAbout the RoleEbury is a leading FinTech company that offers a range of innovative products and services. We are seeking a highly skilled Junior IT Service Desk Analyst to join our team in Malaga.Job SummaryThe Junior IT Service Desk Analyst will provide technical support and assistance to our employees across the globe. The successful candidate will be...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoAbout the RoleEbury is a leading FinTech company that offers a range of innovative products and services. We are seeking a highly skilled Junior IT Service Desk Analyst to join our team in Malaga.Job SummaryThe Junior IT Service Desk Analyst will provide technical support and assistance to our employees across the globe. The successful candidate will be...
-
Service Desk Operations Specialist
hace 5 días
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk AnalystThis role is based in Malaga, with the option to relocate or work in a hybrid model. As a Service Desk Analyst, you will provide exceptional support to users, acting as the first point of contact for all service-related inquiries. Your responsibilities will include troubleshooting issues, creating and maintaining comprehensive...
-
Service Desk Operations Specialist
hace 6 días
Málaga, Málaga, España Lunik - Explorers At Work A tiempo completoService Desk AnalystAbout the Role:We are seeking a highly skilled Service Desk Analyst to join our team at Lunik - Explorers At Work. As a key member of our support team, you will be responsible for providing exceptional technical support to our users, ensuring seamless service operations, and enhancing overall user satisfaction.Key Responsibilities:Provide...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoEbury is a leading FinTech firm that offers a range of innovative products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.We are seeking a highly skilled and motivated Junior IT Service Desk Analyst to join our team in Malaga. As a Junior IT Service Desk Analyst, you will be...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoEbury is a leading FinTech firm that offers a range of innovative products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.We are seeking a highly skilled and motivated Junior IT Service Desk Analyst to join our team in Malaga. As a Junior IT Service Desk Analyst, you will be...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoAbout the RoleEbury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a highly skilled Junior IT Service Desk Analyst to join our team.Key ResponsibilitiesProvide effective IT assistance across all aspects of the businessSupport and maintain the Network Infrastructure and Desktop operating systemsDiagnose and...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoAbout the RoleEbury is a leading FinTech firm that offers a range of innovative products and services. We are seeking a highly skilled Junior IT Service Desk Analyst to join our team.Key ResponsibilitiesProvide effective IT assistance across all aspects of the businessSupport and maintain the Network Infrastructure and Desktop operating systemsDiagnose and...
-
Junior IT Service Desk Analyst
hace 5 días
Málaga, Málaga, España Ebury A tiempo completoEbury, a leading FinTech firm, is seeking a skilled Junior IT Service Desk Analyst to join its team in Malaga. As a key member of the IT Service Desk department, you will be responsible for providing top-notch support and maintenance for the company's IT systems and desktop infrastructure.The ideal candidate will have a basic understanding of the Windows OS...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Ebury. As a key member of our IT department, you will be responsible for providing exceptional technical support to our global offices and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide timely and effective technical support to...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoAbout the RoleWe are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Ebury. As a key member of our IT department, you will be responsible for providing exceptional technical support to our global offices and ensuring the smooth operation of our IT systems.Key ResponsibilitiesProvide timely and effective technical support to...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoEbury is a leading FinTech firm that offers a range of innovative products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.Job Summary:The Junior IT Service Desk Analyst will provide technical support and assistance to Ebury's global offices, ensuring the smooth operation of our IT...
-
Junior IT Service Desk Analyst
hace 2 semanas
Málaga, Málaga, España Ebury A tiempo completoEbury is a leading FinTech firm that offers a range of innovative products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.Job Summary:The Junior IT Service Desk Analyst will provide technical support and assistance to Ebury's global offices, ensuring the smooth operation of our IT...
-
Service Desk Support Specialist
hace 19 horas
Málaga, Málaga, España Ilkari A tiempo completoRole OverviewThe Service Desk Analyst is part of the Customer Service team within ILKARI's Business Operations. This role is based in a 24/7/365 environment and involves providing IT support across various channels to ensure seamless IT service delivery.Key Responsibilities- Provide Tier 1 and Tier 2 IT support through tickets, emails, and instant chat.-...
-
Service Desk Specialist
hace 2 semanas
Málaga, Málaga, España Sd Worx A tiempo completoUnlock Your Potential as a Service Desk Specialist at SD WorxAre you a native Swedish speaker with a passion for delivering exceptional customer service? Do you have a knack for problem-solving and a curiosity to learn? We're looking for a talented Service Desk Specialist to join our dynamic team in Málaga!About the RoleAs a Service Desk Specialist, you'll...
-
Service Desk Specialist
hace 2 semanas
Málaga, Málaga, España Sd Worx A tiempo completoUnlock Your Potential as a Service Desk Specialist at SD WorxAre you a native Swedish speaker with a passion for delivering exceptional customer service? Do you have a knack for problem-solving and a curiosity to learn? We're looking for a talented Service Desk Specialist to join our dynamic team in Málaga!About the RoleAs a Service Desk Specialist, you'll...