Junior IT Service Desk Analyst

hace 2 semanas

Málaga, Málaga, España Ebury A tiempo completo

Ebury is a leading FinTech firm that offers a range of innovative products and services, including FX risk management, trade finance, currency accounts, international payments, and API integration.

We are seeking a highly skilled and motivated Junior IT Service Desk Analyst to join our team in Malaga. As a Junior IT Service Desk Analyst, you will be responsible for providing technical support to our employees across the globe, ensuring that our IT systems and infrastructure are running smoothly and efficiently.

The successful candidate will have a basic level understanding of the Windows OS and be fluent in English. You will be working in a fast-paced and dynamic environment, and will be required to work on your own initiative and use your problem-solving skills to resolve technical issues.

The role involves a range of responsibilities, including:

  • Assisting with the onboarding and offboarding process for new employees
  • Setting up and configuring new laptops and desktops
  • Completing internal user moves
  • Creating purchase requisitions for IT hardware and software
  • Undertaking small to medium-sized IT projects
  • Diagnosing and resolving technical issues on Windows PCs, Macs, and Chrome OS devices
  • Providing local and remote desktop support to 1200+ users in 24 global offices

We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a motivated and enthusiastic individual who is passionate about IT and customer service, we would love to hear from you.

Key Responsibilities:

  • Provide technical support to employees across the globe
  • Ensure IT systems and infrastructure are running smoothly and efficiently
  • Work on own initiative and use problem-solving skills to resolve technical issues
  • Assist with onboarding and offboarding process
  • Set up and configure new laptops and desktops
  • Complete internal user moves
  • Create purchase requisitions for IT hardware and software
  • Undertake small to medium-sized IT projects
  • Diagnose and resolve technical issues on Windows PCs, Macs, and Chrome OS devices

Requirements:

  • Basic level understanding of the Windows OS
  • Fluent in English
  • Ability to work under pressure in a fast-paced environment
  • Strong problem-solving skills
  • Ability to work on own initiative

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Dynamic and fast-paced work environment

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