Junior IT Service Desk Analyst

hace 2 semanas


Málaga, Málaga, España Ebury A tiempo completo
About the Role

We are seeking a highly skilled and motivated IT Service Desk Analyst to join our team at Ebury. As a key member of our IT department, you will be responsible for providing exceptional technical support to our global offices and ensuring the smooth operation of our IT systems.

Key Responsibilities
  • Provide timely and effective technical support to end-users across all aspects of the business
  • Assist with the onboarding and offboarding process for new employees
  • Configure and maintain desktop operating systems and network infrastructure
  • Diagnose and resolve technical issues on Windows, Mac, and Chrome OS devices
  • Provide local and remote desktop support to 1200+ users in 24 global offices
  • Prepare and maintain documentation as required
  • Ensure a high level of customer service and support is provided to all internal and external customers
Requirements
  • Basic level understanding of the Windows OS
  • Fluent in English
  • Ability to work under pressure in a fast-paced environment
  • Strong problem-solving and analytical skills
  • Excellent communication and interpersonal skills
About Ebury

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector. We are headquartered in London and have more than 1700 staff with a presence in over 25 countries worldwide. We believe in inclusion and stand against discrimination in all forms.

We are committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to contribute their best work. If you are a motivated and talented individual who is passionate about IT and customer service, we encourage you to apply for this exciting opportunity.



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