Customer Support Specialist

hace 3 semanas


Málaga, Málaga, España Doctena A tiempo completo

At Doctena, we are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be the first point of contact for customers and play a crucial part in providing an exceptional customer experience.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to work effectively in a remote environment. You will be responsible for handling customer inquiries, resolving issues, and providing support via phone, email, or chat.

A competitive salary package of €35,000 - €45,000 per year is available for this position, depending on experience. This is a full-time contract with benefits.

This role involves working closely with internal departments to ensure seamless communication and coordination. The successful candidate will have strong problem-solving skills, attention to detail, and the ability to work independently.

We consider working for a promising startup to be a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them.

Key Responsibilities:

  • Handle customer inquiries and resolve issues promptly
  • Provide excellent customer service via phone, email, or chat
  • Work closely with internal departments to ensure seamless communication
  • Maintain accurate records of customer interactions and transactions
  • Contribute to process improvements to enhance customer satisfaction


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