Customer Experience Associate
hace 4 días
Company Overview: myPOS is a forward-thinking fintech company providing innovative payment solutions to small and medium-sized businesses across Europe, Switzerland, and the UK. With a presence in over 35 European countries, our team of nearly 750 employees is dedicated to shaping the future of payments.
Salary: The estimated annual salary for this position is approximately €35,000-€45,000 depending on experience and qualifications.
Job Description:
We are seeking an experienced Customer Experience Associate - Payment Solutions located in Malaga, Spain to join our growing team. As a key member of our customer support team, you will be responsible for providing exceptional support to merchants and partners, ensuring seamless customer experiences. Your primary responsibilities will include:
- Providing first-level support to myPOS merchants, partners, and sales consultants
- Assisting customers with product inquiries, account setup, and KYC processes
- Working closely with teams across the myPOS Group, such as Sales, Operations, and Finance
- Overseeing online sales processing for myPOS Ireland
- Guiding customers on how to use myPOS products and services
- Helping customers through account opening, KYC processes, and clarifying pricing or fees
- Spotting opportunities for upselling or cross-selling based on customer needs
- Maintaining relationships with new and existing customers
- Managing customer information in Zendesk, CRM, and internal systems
Required Skills and Qualifications:
To be successful in this role, you should have:
- At least 2 years of experience in a fast-paced call centre or telephone support environment
- A flexible and proactive individual with strong communication skills
- A collaborative team player able to work seamlessly with teammates
- Familiarity with mobile technology or telecom, and a willingness to further develop this expertise
- Experience with administrative tasks, working with systems like ticketing, CRM, invoicing, and Microsoft Office
Benefits:
As a valued member of our team, you will enjoy:
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- The chance to work with a cutting-edge fintech company
- Competitive compensation and benefits package
Why Join Mypos Ad?
Vibrant international team operating in a hi-tech environment.
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