Customer Experience Specialist

hace 12 horas


Málaga, Málaga, España Snaphunt A tiempo completo
Job Title: Customer Experience Specialist

We are looking for a skilled Customer Experience Specialist to join our team at Snaphunt. This is an exciting opportunity to work with a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.

About the Role

This role involves handling inbound calls and emails, and live chat with customers to provide prompt, reliable, and accurate information while maintaining effective communication during conversations.

  • Responsible for handling all calls in a responsive and dedicated manner.
  • Provide timely call resolution while maintaining high-quality support in every customer interaction.
  • Achieve call center metrics as defined by our client, KPIs, and SLAs.
  • Educate customers on support options and steps being taken to resolve issues.
Requirements

To be successful in this role, you will need:

  • Finnish language skills at a native level, and fluency in English (B2).
  • Experience in customer care is a plus.
  • Good understanding and level of computer handling skills.
  • Excellent problem-solving skills with the capability of research and identification of right information.
  • Strong communication and negotiation skills, service-oriented, professional, and thorough.
What We Offer

At Snaphunt, we provide:

  • Paid training and education opportunities.
  • Relocation package (flight ticket and one month accommodation).
  • Gym membership.
  • Potential Spanish lessons.
  • Development opportunities (get promoted within the company).
  • Public health insurance.
  • Regular company activities.

The estimated salary for this position is around $45,000 per year, depending on your qualifications and experience. If you're a motivated individual looking for a challenging role with excellent career prospects, please apply now



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