Customer Experience Specialist
hace 7 horas
About the Role: As a Customer Experience Specialist - Renewable Energy, you will play a critical part in providing technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems. You will assist sellers and homeowners during and after system installation and commissioning.
Your Responsibilities:">
- Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
- Assist sellers and homeowners during and after system installation and commissioning.
- Troubleshoot issues related to installations remotely via phone, email, and live chat.
- Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
- Escalate complex issues to Tier 2 support and Team Lead as required.
About You:">
- You have prior experience in Technical Support, Electronics, or electrical support.
- You can read, write, and speak German and English fluently.
- You are able to ask the right questions in a calm and respectful manner to diagnose issues and analyze complex data sets.
- You have an aptitude for preparing technical support reports and are comfortable resolving customer issues before escalating to the next level.
- You possess a technical solution-oriented mindset to ensure happy customers.
About TTEC: Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
What We Offer:">
- A supportive environment that encourages career growth and professional development.
- An inclusive culture and community-minded organization where giving back is encouraged.
- A global team of curious lifelong learners guided by our company values.
- A base wage plus performance-based opportunities.
- A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.
Join Our Global Community and contribute to the success of the customer experience and the overall success of the team.
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