Customer Experience Specialist

hace 7 horas


Málaga, Málaga, España Ttec A tiempo completo

About the Role: As a Customer Experience Specialist - Renewable Energy, you will play a critical part in providing technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems. You will assist sellers and homeowners during and after system installation and commissioning.

Your Responsibilities:">

  • Provide technical support to field engineers, technicians, and product support personnel involved in diagnosing, troubleshooting, and repairing renewable energy systems.
  • Assist sellers and homeowners during and after system installation and commissioning.
  • Troubleshoot issues related to installations remotely via phone, email, and live chat.
  • Document all customer interactions in our Customer Relations Management System and ensure follow-up until cases are resolved.
  • Escalate complex issues to Tier 2 support and Team Lead as required.

About You:">

  • You have prior experience in Technical Support, Electronics, or electrical support.
  • You can read, write, and speak German and English fluently.
  • You are able to ask the right questions in a calm and respectful manner to diagnose issues and analyze complex data sets.
  • You have an aptitude for preparing technical support reports and are comfortable resolving customer issues before escalating to the next level.
  • You possess a technical solution-oriented mindset to ensure happy customers.

About TTEC: Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

What We Offer:">

  • A supportive environment that encourages career growth and professional development.
  • An inclusive culture and community-minded organization where giving back is encouraged.
  • A global team of curious lifelong learners guided by our company values.
  • A base wage plus performance-based opportunities.
  • A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Join Our Global Community and contribute to the success of the customer experience and the overall success of the team.



  • Málaga, Málaga, España Snaphunt A tiempo completo

    Job SummaryWe are seeking a highly skilled Global Customer Experience Specialist to join our team in Benalmádena, Spain. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to B2B customers worldwide.


  • Málaga, Málaga, España Officeworks Ltd A tiempo completo

    **Company Overview**About Officeworks Ltd, a leading Australian retailer, we strive to deliver exceptional customer experiences. Our company culture values diversity, inclusivity, and teamwork, creating a supportive environment for our employees to thrive.**Role Summary**We are seeking a Customer Experience Specialist to join our team in Malaga, Western...


  • Málaga, Málaga, España JL Talent Partners A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Customer Experience Specialist to join our client's team in Málaga.This is an exciting opportunity for a seasoned professional to enhance customer engagement and satisfaction throughout their journey with our company.Key ResponsibilitiesAnalyzing customer data to understand their needs, preferences, and...


  • Málaga, Málaga, España Ttec A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you have a flair for communication and problem-solving?We're seeking a highly skilled Global Customer Experience Specialist to join our team in Athens, Greece. As a key member of our customer service team, you'll be responsible for providing top-notch support to our customers via...


  • Málaga, Málaga, España Snaphunt A tiempo completo

    Company OverviewSnaphunt is a leading Multi-Lingual recruitment company based in Copenhagen, Denmark, and Sliema, Malta. We specialize in recruiting top talent from Scandinavia, the Netherlands, Germany, and Finland for various positions across Europe.About the JobWe are seeking an experienced Global Customer Experience Specialist to join our team. As a key...


  • Málaga, Málaga, España Ttec A tiempo completo

    About the Role: We're seeking a skilled Technical Support Specialist to join our team in Bulgaria. As a Technical Support Specialist, you'll be responsible for troubleshooting technical issues with customers and providing exceptional customer experiences.Key Responsibilities:Provide technical support and troubleshooting to customers via phone, email, or...


  • Málaga, Málaga, España Snaphunt A tiempo completo

    Job Summary: We are seeking a highly skilled Customer Lifecycle Manager to join our team. This is an exciting opportunity to drive business growth and customer satisfaction by developing and executing end-to-end customer lifecycle management strategies.About the Role: As a Customer Lifecycle Manager, you will be responsible for building and maintaining...


  • Málaga, Málaga, España Valsea Technology A tiempo completo

    Valsea Technologies, a global technical consultancy specializing in Scala and JavaScript development, is seeking a Customer Engagement Specialist to join our team. Located in Marbella, Spain, we offer a hybrid work model that allows for flexibility and collaboration.**About Us**We develop and maintain our own technical platform and infrastructure using...


  • Málaga, Málaga, España Ttec A tiempo completo

    Customer Experience in MotionAt TTEC, we're on a mission to create unforgettable customer experiences that leave a lasting impression. As a Customer Experience Ambassador, you'll play a pivotal role in delivering exceptional support to our clients' customers.Your Key Responsibilities:Be the Spark that Ignites: Deliver personalized support that shines a light...


  • Málaga, Málaga, España Sd Worx A tiempo completo

    Customer Support SpecialistAt SD Worx, we are dedicated to providing exceptional customer service to our clients and their employees. As a Customer Support Specialist, you will be the first point of contact for employee salary inquiries, supporting clients' employees and ensuring their payroll questions are resolved with professionalism and care.Key...


  • Málaga, Málaga, España Rover A tiempo completo

    Unlock a rewarding career with Rover, where you'll play a vital role in shaping the pet care experience. We're seeking passionate individuals to join our team as Customer Experience Agents.About UsWe're a pioneering pet-sitting and dog-walking platform that connects pet parents with trusted caregivers. Founded in 2011, our mission is to make it easier for...


  • Málaga, Málaga, España Blu Selection A tiempo completo

    Are you passionate about delivering exceptional customer experiences in the travel industry? Do you have a knack for navigating complex ticketing systems and providing top-notch support to business customers?We are seeking a skilled Business Travel Consultant to join our team at Blu Selection, an international Customer Experience Specialist with a global...


  • Málaga, Málaga, España Job Squad A tiempo completo

    About the RoleAs a Customer Experience Ambassador at Job Squad, you will be responsible for delivering exceptional customer support to our clients.About the CompanyJob Squad is a global provider that designs, delivers, and optimizes human experiences in the digital world. We offer end-to-end services across all B2C and B2B customer journeys.Your...


  • Málaga, Málaga, España Jujur A tiempo completo

    About JujurHonest, trustful and fair is what drives us at Jujur. Transparency is key to our success. Our team is committed to delivering exceptional recruitment solutions by truly understanding the needs of our clients and candidates.Job DescriptionWe are seeking an experienced Customer Lifecycle Manager to be the first point of contact for many customers,...


  • Málaga, Málaga, España Next Job Abroad A tiempo completo

    Job Description:The Malaga Customer Support Specialist will be responsible for providing exceptional customer service to clients from around the world, ensuring a highly customized and personal experience. This includes tasks such as technology onboarding, product configuration, Internet-of-Things setup, and troubleshooting.This role involves handling...


  • Málaga, Málaga, España Tbwa ChiatDay Inc A tiempo completo

    Job Description:We are seeking a seasoned Customer Experience Manager to join our team at Duetto. As a key member of our customer success organization, you will be responsible for managing the interaction between all stakeholder groups, ensuring that customer expectations are met, and project success criteria are achieved.Your primary focus will be on...


  • Málaga, Málaga, España Rems Group A tiempo completo

    About Rems GroupWe are a dynamic company based in Malaga City, Spain, specializing in real estate services. Our mission is to deliver exceptional experiences to our clients through strategic property management. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for our Guest Services Specialist role. This...


  • Málaga, Málaga, España Job Squad A tiempo completo

    Job SummaryWe're looking for a dedicated Customer Experience Ambassador to join our team at Job Squad. As a key member of our customer support team, you will be responsible for providing exceptional support to our clients.About the RoleAs a Global Support Professional, you will be working in a fast-paced environment, handling inbound calls and emails, and...


  • Málaga, Málaga, España David Kennedy Recruitment A tiempo completo

    Unlock a challenging and rewarding career opportunity as a Customer Acquisition Specialist with David Kennedy Recruitment in Málaga, Spain. Our client, a leading Outsourcing/BPO company, is seeking an ambitious professional to lead their sales strategy and drive revenue growth in the Swedish market.About the CompanyOur client delivers exceptional...


  • Málaga, Málaga, España Tapestry A tiempo completo

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Tapestry. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales growth, and representing the Coach brand with integrity.About TapestryTapestry is a global house of brands that includes Coach, Kate Spade New...