Customer Experience Representative

hace 2 meses


Málaga, Málaga, España Rems Group A tiempo completo
About Rems Group

We are a dynamic company based in Malaga City, Spain, specializing in real estate services. Our mission is to deliver exceptional experiences to our clients through strategic property management. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for our Guest Services Specialist role. This position involves ensuring seamless guest experiences through effective communication, welcoming, and assistance during their stay.

Key Responsibilities:
  • Guide guests using our communication tools (PMS and WhatsApp for Business).
  • Welcome guests to our properties and assist them during their stay (check-in).
  • Offer additional services to guests (guide tour, etc.).
  • Attend phone calls and receive guests in our office.
  • Communicate with the cleaning staff and maintenance.
Requirements:
  • Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
  • Reactive, adaptive, and able to improvise while facing issues.
  • Strong customer relationship capabilities.
  • Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).
What We Offer:
  • Location: Malaga Historic Center.
  • Schedule: 5 days/week, 5-8 hours/day.
  • Contract: Permanent employment contract or 6 months paid internship contract depending on the profile.
  • Days off: 2 days per week.
  • Salary: between 16.000€ and 20.000€ gross annually.


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