Customer Engagement Specialist
hace 1 mes
Valsea Technologies, a global technical consultancy specializing in Scala and JavaScript development, is seeking a Customer Engagement Specialist to join our team. Located in Marbella, Spain, we offer a hybrid work model that allows for flexibility and collaboration.
**About Us**
We develop and maintain our own technical platform and infrastructure using modern technologies and practices. Our focus on innovation drives us to create cutting-edge solutions for the online gambling and betting industry.
**Job Summary**
We are looking for a skilled Customer Engagement Specialist to execute promotions/CRM campaigns across multiple brands and languages. This role requires strong communication skills, data analysis abilities, and attention to detail.
**Key Responsibilities**
- Build and execute marketing campaigns on SendGrid, Messente, and iWinBack platforms based on customer segmentation and campaign objectives.
- Work with data reports in Excel for campaign execution and analysis.
- Ensure timely delivery of campaigns and adherence to CRM compliance requirements.
- QA email/SMS content before execution.
- Perform A/B tests and communicate results to the customer support department.
- Collaborate with design, content, and data teams to achieve campaign goals.
**What We Offer**
As a Customer Engagement Specialist at Valsea Technologies, you can expect:
- A competitive salary of €35,000 - €45,000 per year, depending on experience.
- Flexible working hours and a hybrid work model.
- Collaborative teams and an agile multicultural environment.
- Ongoing learning and professional development opportunities.
- Private health insurance and free online English/Spanish lessons.
- Office perks, including breakfast, lunch, and gym facilities.
**Requirements**
To succeed in this role, you should have:
- Previous experience in CRM/email marketing.
- Intermediate knowledge of Excel.
- Basic data analysis skills and HTML code knowledge.
- Strong writing and communication skills.
- Multitasking abilities and attention to detail.
**Why Choose Valsea Technologies?**
We prioritize diversity and inclusion, fostering an environment where unique perspectives thrive. Protecting your privacy and data security is our top priority. Learn more about our commitment to candidate privacy and data protection.
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